Full-Time
Operations Manager
Payments
Updated on 9/13/2026
Alaan
201-500 employees
Corporate cards with automated expense reporting
No salary listed
Bengaluru, Karnataka, India
Hybrid
Flexible hybrid culture; specific in-office frequency is not stated.
 Business & Strategy (1) |
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- At least 5 years of experience in fintech, payments, or banking operations.
- Strong understanding of cross-border and card payment concepts.
- Ability to work independently and make decisions autonomously.
- Ability to multitask, prioritize, and manage time effectively.
- Ability to handle varied tasks with an ownership-oriented, hands-on approach.
- Excellent communication and interpersonal skills.
- Investigate and resolve cross-border and card payment issues, including declines, failures, blocks, suspicious activity, and partner-raised requests for information.
- Act as the first point of contact for internal Customer Experience, Success, and Technology teams seeking assistance with payment-related queries.
- Handle customer disputes involving unauthorized or incorrect transactions by investigating root causes and coordinating with internal teams or partners for resolution.
- Collaborate with partners to identify and resolve payment-related issues, working closely with internal teams to ensure timely resolution.
- Troubleshoot complex cross-border and card payment issues, independently solving problems and escalating matters when appropriate.
- Document transaction-related knowledge gained from handling issues and contribute to continuous improvement.
- Experience in a startup environment or at a Big Four consulting firm.
- Experience in business-to-business software as a service.
AlaanPay helps businesses manage expenses with unlimited physical and virtual multi-currency corporate cards and per-card spending controls. It automates expense reporting by letting team members submit receipts online and auto-verify them for finance review. Real-time transaction alerts and built-in spend analytics provide visibility and identify savings opportunities, with cashback benefits reported by customers. Its goal is to help businesses optimize spending, reduce manual work in expense management, and improve financial visibility.
Company Size
201-500
Company Stage
Series A
Total Funding
$55.1M
Headquarters
Dubai, United Arab Emirates
Founded
2021
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Simplify's Take
What believers are saying
- September 3, 2026 CBUAE approval opens stored-value and retail payment services.
- February 2026 SuperPay added supplier payments to 40-plus countries with zero transfer fees.
- June 2026 AI-native business bank account deepens workflows and expands monetization across finance teams.
What critics are saying
- September 2026 approvals remain in-principle only; final CBUAE rejection blocks customer funds.
- Alaan depends on ruya’s banking rails; partner failures disrupt payments and card issuance.
- Banks and spend platforms like Wio, Brex, and Ramp compress pricing and retention.
- If UAE licensing stalls into 2027, Alaan stays a software wrapper, not a bank.
What makes Alaan unique
- June 2026: Alaan bundled cards, payments, invoicing, and accounting into one AI-native workflow.
- September 2026: 3,000+ finance teams use Alaan across G42, Careem, Tabby, and Lulu.
- Alaan’s Shariah-compliant corporate cards and zero-fee cross-border transfers target UAE finance operations.
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Benefits
Flexible Work Hours
Competitive Salary
Company Equity
Phone/Internet Stipend
Gym Membership
Growth & Insights and Company News
6 month growth
↑ 27%1 year growth
↑ 27%2 year growth
↑ 3%Alaan, the UAE's leading spend management platform, has launched the region's first AI-native business bank account, powered by ruya's Banking-as-a-Service infrastructure. The platform combines corporate cards, domestic and cross-border payments, invoice automation and accounting into a single system. The account features automated invoice processing, payments to 40-plus countries with no transfer fees, and integration with major accounting platforms including Xero and QuickBooks. It offers unlimited users and cashback on all corporate card spending whilst remaining Shariah-compliant. Founded in 2022, Alaan recently closed a $48 million Series A led by Peak XV Partners and serves over 3,000 finance teams. The launch comes as the UAE added 250,000 new companies in 2025, bringing total businesses in the Middle East to over 1.4 million.
Alaan has expanded its presence in Saudi Arabia and announced the closing of its Series A funding round, led by Sequoia, during the Money20/20 Middle East conference.
Alaan, the Middle East’s leading spend management platform for businesses, has raised $48 million - one of the largest Series A funding rounds in the history of the region.
Alaan, a leading Middle East spend management platform, secured $48 million in Series A funding led by Peak XV Partners. Co-founded by Parthi Duraisamy and Karun Kurien, Alaan overcame regulatory challenges in the UAE and Saudi Arabia. The platform, which integrates AI for finance automation, has processed over 2.5 million transactions and reached profitability with $10 million in revenue. The funding will support growth in Saudi Arabia and enhance hiring and AI-driven services.
Alaan, launched by two McKinsey alumni, is the Middle East’s leading spend management platform after raising $48 million in Series A funding.