Optimization Intern | Fall 2024 / Spring 2025 - 20-25 hours/week 

US East Office (Jacksonville, FL) 

Operational Excellence Optimization Internship

Summary:

The Optimization Intern reports to our Operational Excellence Manager. This role is responsible for supporting Operational Excellence, Professional Services and Customer Success, and Support initiatives. 

Essential Duties and Responsibilities:

• Support Internal Customers: Be the go-to person for incoming requests, troubleshooting issues, and maintaining system access (like Smartsheet).

• Junior System Admin Activities: Gain hands-on experience in managing system activities, maintaining assets, and taking charge of a major asset management project.

• Workflow Management: Learn the ins and outs of creating and managing workflows, while also contributing to database management.

• SOP Documentation: If you have experience in SOP creation, you’ll get the chance to document and refine processes for future use.

• Project Management: Assist in converting service agreements and estimates, managing users, and supporting the team with Adobe documents.

• Testing & Validation: Ensure the smooth operation of our processes by testing from start to finish, identifying and resolving any issues along the way.

Education and Experience:

• Working towards a degree in one of the following or equivalent work experience:

• Business Administration, Accounting and Finance, Documentation Management, Project Management, Business Analytics, or Information Systems

• Tech-Savvy: You have a knack for IT, especially in using tools like Power Automate.

• Detail-Oriented: You pay attention to the small things that make a big difference.

• Problem-Solver: You’re not just identifying problems, you’re also excited to find solutions.

• Analytical Mindset: You enjoy diving into numbers, using AI to uncover insights, and participating in each step of thorough processes.

• Team Player: You work well with others and are eager to collaborate with and support cross-functional teams.

• Ability to work up to 25 hours a week

What is in it for you?

• Real-World Experience: Work on meaningful projects that directly impact the business.

• Professional Growth: Gain invaluable skills in Operational Excellence, IT, Data Validation, and AI.

• Mentorship: Learn from seasoned professionals and take the first step in your career.

• Dynamic Environment: Be part of a vibrant team where every day brings new challenges and opportunities.

• Competitive Pay: $20/hour

The employer does not sponsor applicants for employment visa status (e.g. H-1B visa status). 
 
General Information: 
The above-mentioned job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned but rather to give personnel a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.