Principal Duties/Responsibilities:

· Assists with analysis of user operations and/or problems and develops system requirements consistent with business needs.

· Analyzes and assesses existing business systems and procedures.

· Works with stakeholders to plan requirements and specifications of conversion and acceptance of new/modified solutions.

· Formulates a plan, outlining steps required to develop a program, using structured analysis and design. Submits plans for approval.

· Translates system requirements into a logical, economical, and technically practical system design.

· Assists with preliminary system design documents and detailed design specifications including layouts, required procedures, and report designs.

· Designs, deploys, tests, and monitors new business process solutions. Troubleshoots and debugs system errors.

· Uses clear communication to work effectively with team members and customers across multiple disciplines.

· Assists users in solving operating problems.

· Administers critical analysis of test results and delivers solutions to problem areas.

· Develops and maintains user manuals and guidelines.

· Designs, runs and monitors software performance tests on new and existing programs to correct errors, isolate areas for improvement, and general debugging.

· Acts as project manager on small or intermediate system projects, and assumes responsibility for the development, accuracy, and completeness of the project.

· Keeps up to date with industry trends and standards, as well as new emerging technologies.

· Ability to interface and provide initial orientation of technical concepts to business audiences.

· Trains end users to operate new or modified programs.

Knowledge, Skills, Abilities (KSAs), & Competencies:

Essential KSAs:

· Bachelor’s degree and 3-5 years of related experience.

· Proficient with low-code platforms.

· Strong foundational knowledge of Microsoft Office 365.

· Hands-on software troubleshooting experience.

· Familiar with Scrum/Agile methodologies.

· Technologies: PowerApps, PowerBI, Power Automate, SharePoint, Microsoft Teams.

· Strong organizational skills.

Desirable KSAs:

· Strong customer satisfaction skills and demonstrate a high level of professionalism. Strong written, oral, and interpersonal communication skills.

· Proven analytical and problem-solving abilities, and keen attention to detail.

Competencies:

· Communications

· Customer Focus

· Personal Discipline

Benefits:

· Medical, dental, prescription, vision, life, and disability insurance; and a health savings or flexible spending accounts- save money pre-tax for eligible medical expenses

· Employee Assistance Program and Comprehensive Wellness Program

· 401(k) Retirement Savings Plan with company match -to prepare for your future

· Paid Holidays and Vacation Time -encouraging work-life balance

Development and Training:

Development is at the core of what we do, and ATS is committed to providing our employees with the opportunity to expand their skill sets. You’ll be given the resources and mentorship you need to succeed in a company committed to education, development, and organic growth through New Hire Orientation, Continuous Learning and Development programs, and Tuition Reimbursement.

Physical Demands and Working Conditions:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch; and talk or hear. The employee is also required to use a telephone with headset for verbal troubleshooting, frequent use of a standard keyboard and computer to document calls in a ticketing system, and occasional use of other office equipment. The employee must occasionally lift and/or move more than 30 pounds. The employee is occasionally required to sit for long periods and use close and color vision. Work is typically performed in a moderately noisy business office.