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Cds – Project Manager
Customer Delivery Services
Posted on 5/12/2022
Hopkins, MN, USA • Mishawaka, IN, USA • Everett, MA, USA
Experience Level
Desired Skills
Data Analysis
  • Preferred Education: Bachelor's Degree
  • Preferred Work Experience (years):2+ years of relevant work experience, SaaS a plus
  • Key Skills and Competencies: Strong technical understanding of systems and analytics. Prior experience working in or closely with software support. Knowledge of Netsuite, Asana, and/or Jira preferred
  • Strong communication skills. Willingness to work in a hybrid remote/in-office environment. Strong Project Management skills
  • Responsible for managing customer configuration requirements. Take initial product ownership and make sure that the product is configured correctly as per the customers business requirements. This includes working with data operations on initial data mapping, validation, indicators and measure setup, dashboard elements and machine learning capabilities with the R&D science teams
  • Consult with clients' questions or issues in the areas of product functionality, system configuration/setup and bugs/enhancements or ensure it is with the right team
  • Configure the platform, measures, dashboards, patterns etc
  • Establish the process and documentation around initial data and product configuration for on-boarding new customers
  • Systematize customer environments from the data and product perspective for new and existing customers
  • Establish and maintain strong relationships with key customer contacts and act as a trusted advisor to customers/customer success
  • Consulting customers on new data feeds to improve their operations, and when possible, resolving issues in the areas of product functionality, system configuration/setup and enhancements
  • Collaborate with cross-functional teams including Customer Success, R&D and operations to define a process for triaging associated customer questions and tickets with the goal of helping and prioritize both internally and with the customer
  • Meet regularly with customer stakeholders sharing findings, outcomes, and recommendations

51-200 employees

Critical Control Point (CCP) Monitoring
Company mission
SmartSense's mission is to create a future where sensor-driven decisions transform how organizations operate and improve quality of life.
Company Values
  • Practice over theory
  • Simplicity over complexity
  • Teamwork over individual work
  • Challenge over comfort