Job Description

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together. 
 
This role will be based in San Francisco, Omaha, New York, or Sunnyvale. 

The Senior Associate, Strategy and Operations will contribute to strategic planning and operational excellence for LinkedIn’s Global Support and Member & Customer Experience Operations teams. You will play a key role in developing insights from data, supporting strategic initiatives, and collaborating with stakeholders across functions. This role focuses on problem-solving and operational improvements to enhance the customer experience. 

You’ll support senior leaders by analyzing data, preparing reports, and driving improvements to business processes. The ideal candidate has strong analytical skills, an eye for detail, and is comfortable working with various teams and systems. 

Responsibilities:   

• Define and recommend short and long term strategy across lines of business 

• Design and lead key strategic initiatives/large transformation programs 

• Effectively collaborate with cross-functional stakeholders globally to drive change and deliver results 

• Prepare and deliver exec communications  

• Drive operational excellence and visibility into business success and accountability e.g. through operational reviews, QBRs, recommending performance targets, etc. 

• Act as a thought leader and strategic partner to our Global Support or Member & Customer Experience Operations leadership 

• Work with fascinating data and be at the front of creating data-driven strategies & recommendations 

• Contribute to strategic and capacity planning (with Finance and cross-functional partners)  

• Develop KPIs and targets for measures of team success 

Qualifications

Basic Qualifications:   

• Bachelor’s degree in Data Science, Business Analytics, Statistics, Economics or related quantitative field.  

• 3+ years of experience in strategy, business operations, or management consulting. 

• Experience in data analysis tools, including SQL, Tableau, or similar. 

• Experience with developing and interpreting reports and dashboards. 

Preferred Qualifications:   

• Experience in customer support operations or high-growth performance-driven environments. 

• Strong communication skills, with experience presenting to senior leadership. 

• Ability to work in fast-paced environments and manage ambiguity. 

• Experience with Salesforce, SQL, Tableau, or other analytics tools. 

• Interest in operational excellence, data-driven strategy, and customer experience improvement. 

Suggested Skills:  

• SQL  

• Data Analysis and Visualization 

• Operational Process Improvement 

LinkedIn is committed to fair and equitable compensation practices.    

The pay range for this role is $96,000 to $156,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.    

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.