Service Center Engineer
Associate
Posted on 1/27/2024
iCapital Network

1,001-5,000 employees

Digital platform facilitating access to alternative investments
Company Overview
iCapital is a global fintech leader that has significantly transformed the alternative investment marketplace by providing streamlined, scalable digital solutions and educational resources. Their robust technology and services, including diligence, compliance, and portfolio analytics capabilities, have revolutionized how wealth management, banking, and asset management industries facilitate client access to a wide range of private investments. Furthermore, iCapital's commitment to democratizing alternatives has enabled organizations to offer direct investments and feeder funds at lower minimums, thus expanding beyond the traditional 60/40 portfolio.
Financial Services

Company Stage

Series C

Total Funding

$717.3M

Founded

2013

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

3%

1 year growth

14%

2 year growth

67%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
PowerShell
Communications
CategoriesNew
IT & Security
Requirements
  • 3+ years of recent end-user technical support experience
  • 3+ years of experience of Microsoft cloud-related technologies (O365, OneDrive, Exchange)
  • Minimum of 3+ years of experience in desktop technologies (Windows, MS Office)
  • Experience with MDM solutions
  • Experience with PowerShell
  • Experience with Mac OSX a plus
  • Experience with basic networking a plus
  • Experience with A/V systems is a plus
  • Excellent written and verbal communication
  • Strong time management and ability to prioritize
  • Able to thrive in a fast-paced environment and work effectively under pressure
  • Able to maintain composure and professionalism in stressful situations
Responsibilities
  • Manage user access provisioning and deprovisioning
  • Lead the device refresh program
  • Collaborate with senior members on project initiatives
  • Assist in testing and deployment of new systems, platforms, and applications
  • Prepare hardware and software for new employees
  • Perform root cause and impact analysis to investigate corporate application issues and make recommendations for potential solutions
  • Document incidents and tasks in Corporate Ticket Management System
  • Participate in after-hours on call schedule
  • Develop and maintain support documentation