Full-Time

Sr. Serviceability Engineer: OEM

Confirmed live in the last 24 hours

Nutanix

Nutanix

5,001-10,000 employees

Enterprise cloud computing and hyperconverged infrastructure solutions

Data & Analytics
Enterprise Software

Compensation Overview

$103.8k - $208kAnnually

+ Sign-on Bonus + Restricted Stock Units + Discretionary Awards

Senior

San Jose, CA, USA

Hybrid position requiring three days from home and two days in the office.

Category
Backend Engineering
IT & Support
Software Engineering
Required Skills
Salesforce
JIRA
Confluence
Requirements
  • Ability to effectively influence cross-functional teams through negotiation and conflict management, guiding to issue resolution and meeting aggressive goals
  • Experience in Storage, Virtualization, Networking, modern Intel/ AMD server architectures, component firmware, driver, and protocol.
  • Experience working in or closely with a Customer Support organization utilizing tools like Salesforce, JIRA and Confluence
  • This individual must work effectively with Staff to Vice President level employees within the function, across functions and with external parties
  • A minimum of 5 years of technology industry and support experience is required
  • A Bachelor of Science Degree in Electrical Engineering, Computer Science, related field, or equivalent experience is required.
Responsibilities
  • Develop Business Requirement documents to drive Serviceability improvements in the product
  • Provide input to Engineering on new products early in the NPI cycle to improve serviceability and diagnostic functions
  • Review deferred and critical defects with Engineering and follow through to ensure fixes are provided in a timely manner
  • Work collaboratively through PRD reviews and validation testing with Support and other cross-functional organizations for product/process improvements and developing troubleshooting guides
  • Work closely with Release Management and Portal team on all SW/ HW releases
  • Collaborate with DevEx and other Engineering functions to prioritize field issues, review test plans and provide input to ensure field issues and other known gaps are included in test automation scripts and results are continually assessed, and lead release criteria testing phase, document test plans/results, track bugs found and monitor bug fix rate

Nutanix provides solutions for enterprise cloud computing, focusing on hyperconverged infrastructure (HCI) that combines computing, storage, virtualization, and networking into one system. This integration simplifies data center operations and improves performance, allowing businesses to manage their IT resources more effectively. Nutanix serves a variety of clients, including large enterprises and government agencies across different industries like finance and healthcare. The company offers a range of products, including the Acropolis Operating System for storage, AHV for virtualization, and Prism for IT operations management, which help create a seamless hybrid multicloud environment. Unlike many competitors, Nutanix emphasizes a software-defined approach, enabling clients to easily move applications and data across different cloud environments. The goal of Nutanix is to enhance operational efficiency and flexibility for organizations transitioning to cloud-based solutions.

Company Stage

IPO

Total Funding

$303.7M

Headquarters

Seattle, Washington

Founded

2009

Growth & Insights
Headcount

6 month growth

4%

1 year growth

23%

2 year growth

20%
Simplify Jobs

Simplify's Take

What believers are saying

  • Recent investments from firms like FORA Capital LLC and Neuberger Berman Group LLC indicate strong market confidence and financial stability.
  • The launch of the Nutanix AI Partner Program and new product additions demonstrate the company's commitment to innovation and staying ahead of industry trends.
  • Strategic partnerships and winning deals against competitors like VMware highlight Nutanix's competitive edge and potential for transformative growth.

What critics are saying

  • The competitive landscape, particularly with aggressive pricing from Broadcom and VMware, could impact Nutanix's market share and profitability.
  • Frequent leadership changes, such as the recent appointment of a new Chief Legal Officer, may lead to strategic misalignments and operational disruptions.

What makes Nutanix unique

  • Nutanix's hyperconverged infrastructure (HCI) integrates computing, storage, virtualization, and networking into a single system, simplifying data center operations unlike traditional multi-vendor solutions.
  • Their comprehensive suite of products, including AOS, AHV, Karbon, and Prism, offers a unified hybrid multicloud environment, providing unmatched flexibility and operational efficiency.
  • Nutanix's focus on software-defined enterprise cloud solutions and strategic partnerships, such as with Diamatix, positions them as a leader in the rapidly expanding global cloud computing market.

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Benefits

Competitive compensation and equity

Robust medical, dental, and vision coverage

Paid volunteer time off and donation matching

Speed coaching and professional development

Wellness perks and flexible time off to recharge