Full-Time

Sr. Serviceability Engineer: OEM

Posted on 11/12/2024

Nutanix

Nutanix

5,001-10,000 employees

Enterprise cloud computing and hyperconverged infrastructure solutions

Consulting
Enterprise Software

Compensation Overview

$103.8k - $208kAnnually

+ Sign-on Bonus + Restricted Stock Units + Discretionary Awards

Senior

San Jose, CA, USA

Hybrid position requiring three days from home and two days from the office.

Category
IT Support
IT & Security
Required Skills
Salesforce
JIRA
Confluence
Requirements
  • Ability to effectively influence cross-functional teams through negotiation and conflict management, guiding to issue resolution and meeting aggressive goals
  • Experience in Storage, Virtualization, Networking, modern Intel/ AMD server architectures, component firmware, driver, and protocol.
  • Experience working in or closely with a Customer Support organization utilizing tools like Salesforce, JIRA and Confluence
  • This individual must work effectively with Staff to Vice President level employees within the function, across functions and with external parties
  • A minimum of 5 years of technology industry and support experience is required
  • A Bachelor of Science Degree in Electrical Engineering, Computer Science, related field, or equivalent experience is required.
Responsibilities
  • Develop Business Requirement documents to drive Serviceability improvements in the product
  • Provide input to Engineering on new products early in the NPI cycle to improve serviceability and diagnostic functions
  • Review deferred and critical defects with Engineering and follow through to ensure fixes are provided in a timely manner
  • Work collaboratively through PRD reviews and validation testing with Support and other cross-functional organizations for product/process improvements and developing troubleshooting guides
  • Work closely with Release Management and Portal team on all SW/ HW releases
  • Collaborate with DevEx and other Engineering functions to prioritize field issues, review test plans and provide input to ensure field issues and other known gaps are included in test automation scripts and results are continually assessed, and lead release criteria testing phase, document test plans/results, track bugs found and monitor bug fix rate

Nutanix offers enterprise cloud computing solutions, specializing in hyperconverged infrastructure (HCI) that combines computing, storage, virtualization, and networking into a single system. This integration simplifies data center management and enhances performance, allowing businesses to operate more efficiently. Unlike competitors, Nutanix provides a comprehensive suite of products that enable seamless movement of applications and data across private, public, and edge clouds. The company's goal is to optimize IT operations and costs for a diverse range of clients across various industries.

Company Stage

IPO

Total Funding

$303.7M

Headquarters

Seattle, Washington

Founded

2009

Growth & Insights
Headcount

6 month growth

2%

1 year growth

23%

2 year growth

20%
Simplify Jobs

Simplify's Take

What believers are saying

  • Nutanix's new Riyadh office taps into Middle East's digital transformation demand.
  • Multicloud Snapshot Technology (MST) improves data management across cloud environments.
  • $750M convertible notes offering funds strategic growth and stock buyback initiatives.

What critics are saying

  • Emerging HCI providers may erode Nutanix's market share with competitive solutions.
  • Rapid Kubernetes evolution could outpace Nutanix's current cloud-native offerings.
  • Expansion into Saudi Arabia may face geopolitical and regulatory challenges.

What makes Nutanix unique

  • Nutanix integrates computing, storage, virtualization, and networking into a single system.
  • The company offers a seamless hybrid multicloud environment for application and data movement.
  • Nutanix's Acropolis Operating System (AOS) enhances distributed storage capabilities.

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Benefits

Competitive compensation and equity

Robust medical, dental, and vision coverage

Paid volunteer time off and donation matching

Speed coaching and professional development

Wellness perks and flexible time off to recharge

INACTIVE