Quality Assurance Supervisor

Position Summary

Crescent Quality Assurance Supervisor is responsible to ensure that Production / Operational processes meet / comply with applicable Safety, Quality, Regulatory & Customer standards in a Regulated cGMP Environment.

The Quality Supervisor will work with Cross Functional Leaders and staff to monitor the Crescent Quality Management System (QMS) and ensure routine quality inspection activities and the manufacture of top-quality, conforming product (against customer specifications). The Quality Supervisor is responsible for measuring, monitoring and reporting Quality KPIs and trends while supporting investigations for outages and nonconformances and driving necessary corrective / preventative actions and continuous improvement initiatives.

As a key leader, the Quality Assurance Supervisor will support the Business in operating as outlined in the Crescent Way and 3P’s:

• Purpose
• Process
• People

While building on our Culture of:

• Doing It Right
• Doing It Safe
• Doing It Well

Essential Duties and Responsibilities

Safety

1. Read and understand the Crescent Safety Playbook – Doing It Safe.
2. Ensure Safe and well-maintained Work Environment and conditions throughout all work spaces, facility and surrounding areas.
3. Actively participate in Safety Committee activities and initiatives and champion and engage all staff and employees in cultivating and promoting a Safety-First Culture.

Quality

1. Support auditing compliance to Crescent QMS to ensure Quality Programs and Systems are intact and meet Regulatory and Customer requirements.
2. Support all applicable internal & external (third party, customer and Regulatory) Quality audits and visits.
3. Measure, monitor and report Quality KPIs (Process Accuracy).
4. Participate as an active member of the Project Start Up Team to ensure Quality considerations and Design Quality have been implemented prior to new project start.
5. Create and manage new production specifications and requirements and train staff to ensure top quality (in specification) quality production and QA inspection.
6. Facilitate shift change meetings and report site nonconformance’s and lead investigations as necessary.
7. Manage Departmental staff and monitor data and productivity of staff, improving team’s efficiency and effectiveness.
8. Support Lean Manufacturing and 5S activities driving Quality CI initiatives.
9. Perform batch record review and batch release as required.
10. Take part in CAPA investigations resulting from Customer Complaints

Productivity

1. Support Cross Functional Teams to manage and prioritize Quality staffing assignments to ensure customer demand and the production schedule are met.
2. Support and review material and workflow processes to ensure Design Quality and maximize production efficiencies.
3. Champion the Crescent Culture of Doing it Right, Doing it Safe and Doing it Well and abide by all written and understood policies and procedures.
4. Identify, drive and support all Continuous Improvement (CI) efforts.
5. All other duties as assigned, including but not limited to the identification and training of an individual capable of successfully completing all stated Key Responsibilities as appropriate to maintain integrity of position for progression planning and coverage during times of absence.

People

1. Participate in Crescent talent selection, talent development and recognition processes.
2. Train and monitor staff as required and perform fair and accurate performance evaluations. Recognize and develop People so that all have the opportunity to meet their greatest potential while proactively addressing areas of conflict and underperformance.
3. Promote a Work Environment where Crescent People are valued and can safely communicate, grow and develop.

Customer Value 

1. Ensure processes, programs and controls are intact and executed against to deliver top quality product to all Crescent customers.

Financial

1. Safeguard site Process Accuracy KPI to meet established targets.
2. Improve organizational efficiency and waste reduction.

Cultural Competencies

Do It Right

Doing what is right for our customers, doing what is right for our company and doing what is right for our People. Continually improving the quality of our products and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we are always becoming a Premier Service Provider.

• Identifies and counters resistance to change
• Advocates continuous improvement
• Forges teams and provides direction
• Provides constructive performance feedback
• Willingly adjusts the make-up of the team
• Plans, delegates, and follows up
• Guides others to improve collaboration
• Entrepreneurial initiative

Do It Safe

Creating a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Self-assured yet humble
• Able communicator—good clarity, balanced talker and listener
• Patient
• Effectively assertive and able to handle conflict and confrontation
• Solution vs. blame oriented
• Mixture of firmness and flexibility
• Has energy and enthusiasm
• Holds self and others accountable
• Willing to take calculated risks

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone.  At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Systematic trainer, willing and able to develop people
• Good work ethic, task focused and willing to extend extra effort
• Able to follow structure where it exists and create structure where it does not
• Resilient—able to deal with the unexpected, not easily flustered
• Maintains sense of urgency
• Follows up to ensure quality task completion
• Disciplined Self Starter

Work Environment / Physical Demands

• Fast paced environment, requiring Quality Supervisor to adapt to constant changes in schedules, volumes, staffing and shift requirements.
• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch.
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds.

Management Reasoning & Organizational Skills 

• Information process
• Problem Solving and decision making
• Communication skills
• Time Management
• Work independently with a proactive mindset.
• Analyze data to identify trends.
• Adapt to changing priorities.

Systems Usage

• Nulogy
• Qcloud
• Shop Floor
• Microsoft Tools (Wod, Excel, & PowerPoint)
• SharePoint
• Ideagen Qualtrax
• UKG
• Customer Specific (EDI)

Performance Metrics and Trends

• Safety
• Quality
• Productivity
• People
• Customer Value
• Financial

Qualifications

Education & Experience:                                                                                                                   

• Minimum 2 years Quality experience (related experience, or equivalent combination of education and experience)
• Experience with Microsoft Office (Word, Excel, Outlook)
• Ability to communicate effectively through oral and written communications

Preferred Qualifications:

• Regulatory cGMP manufacturing experience
• HACCP Certification
• Experience with ERP / MRP Systems
• Experience leading teams or projects strongly desired
• Lean Manufacturing, Continuous Improvement, Process Excellence experience
• Regulatory knowledge and application for product categories of food, cosmetic, and OTC Drug

We will know that the Quality Assurance Supervisor is successful if they can:

• Support applicable cGMP & Customer compliant Operations
• Deliver a Quality product to our customer(s)
• Develop a self-sufficient team

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis