Access and Badging Coordinator

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.

PRIMARY PURPOSE

Assigns physical access, parking access and issues ID badges to Parkland employees, contractors, students, volunteers and physicians. Ensures customer satisfaction by following the policies and procedures as established by the department.

MINIMUM SPECIFICATIONS

Education

High School Diploma or GED equivalent required.

Associates degree in business administration, criminal justice, security management, healthcare administration, or a related field is preferred.

Experience

3-5 years of experience in assigning building access, parking access and issuing ID badges, including experience with building and parking access control systems is preferred.

Equivalent Education and/or Experience

May have an equivalent combination of education and/or experience in lieu of specific education and/or experience as stated above.

Certification/Registration/Licensure

None

Required Tests for Placement

None

Skills or Special Abilities

Strong verbal and written communication skills, with the ability to interact effectively with departmental staff, hospital personnel, and the public.

Excellent customer service skills, with a professional and positive demeanor.

Proficient in Microsoft Office applications, including Word, Excel, Outlook, and Office 365.

Highly organized and detail-oriented, with the ability to manage multiple tasks efficiently.

Strong problem-solving skills, with the ability to make sound decisions within established policies and procedures.

Responsibilities

1. Creates and issues ID badges, using the designated system, according to established policies and procedures for all Parkland employees, contractors, students, volunteers and physicians. Works with various departments providing ID badge processes as outlined in the department policies and procedures manual.
2. Assigns and deactivates physical access, using the designated system, according to established policies and procedures for all Parkland employees, contractors, students, volunteers and physicians. Works with various departments to ensure required physical access is granted or terminated in a timely manner.
3. Assigns parking access to customers, changes or cancels their parking arrangements by using the designated system. Prepares paperwork/spreadsheets for parking payments or refunds, as required. Works with Payroll Department to begin, change or cancel employee parking fee deductions.
4. Analyzes and reconciles parking database entries to ensure payroll deductions are accurate and consistent with employee parking deductions and parking lease agreements. Works with external customers such as UT Southwestern to assign parking access in accordance with parking lease agreements.
5. Responds to and ensures prompt resolution of customer complaints related to ID badges, parking and access control.
6. Ensures thorough and complete control procedures are in place to maintain accurate records of documents processed. Maintains information in the badge system database documenting badge operations, including access levels assigned.
7. Develops reports from the badging and parking systems to provide management, DCHD Police, Human Resources and other departments with access control information, including equipment down-time. Develops regular and special reports in accordance with established policies and procedures.
8. Maintains inventory of iClass badges to ensure an adequate supply is available for customers.
9. Maintains a positive working relationship with co-workers, other departments, employees, and visitors to ensure efficient work processes and good customer service.
10. Identifies ways to improve customer satisfaction and work processes. Makes recommendations to supervisor, implements and monitors results as appropriate in support of the overall goals of the department and Parkland.

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees’ wellness, Parkland Health is a tobacco and smoke-free campus.