Full-Time
Admissions Coordinator 2
Posted on 11/24/2025
Trustbridge Hospice Care
201-500 employees
Hospice care with spiritual, grief support
No salary listed
West Palm Beach, FL, USA
In Person
 Administrative & Executive Assistance (2) |
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- Three (3) years of experience in healthcare administration or customer service.
- Ability to handle a high call volume.
- Strong communication, organization, and computer skills.
- Facilitate the conversion of referrals to admissions through completion of the intake process.
- Provide exceptional customer service to patients, families, and referral sources with empathy and professionalism.
- Communicate effectively with interdisciplinary team members to ensure timely and accurate admissions.
- Maintain accurate records and documentation in accordance with organizational policies.
- Support a compassionate, patient-centered environment that reflects the mission and values of Trustbridge Hospice.
- Associate degree preferred.
- Knowledge of hospice or home health programs preferred, with willingness to develop clinical understanding.
- Bilingual (English/Spanish) preferred.
Trustbridge Hospice Care provides end-of-life care and support to patients and families. It offers physical, emotional, and spiritual care, along with grief support services for bereaved loved ones. The organization uses a multi-cultural staff that respects diverse religions and cultural traditions, and it serves all who qualify for its services regardless of the ability to pay through its nonprofit model. Its goal is to bring comfort and dignity to people facing terminal illness and to support their families throughout illness and bereavement, delivering compassionate care across all stages of life-limiting conditions.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
West Palm Beach, Florida
Founded
1978
Simplify's Take
What believers are saying
- Dementia care expansion and GUIDE model participation address high-growth elderly population segment.[1]
- Unified veteran services and volunteer initiatives strengthen community loyalty and referral networks.[1]
- 5,000 daily patients and 3,000 volunteers create operational scale and cost efficiencies.[2][5]
What critics are saying
- Rebranding to Empath Trustbridge by summer 2026 risks 15–25% referral loss from legacy brand loyalty.[1][4]
- For-profit competitors undercut nonprofit model, capturing 20–30% Palm Beach patient volume in 12–24 months.[2]
- OIG audits on pharmacy and DME services risk $10M+ fines given 1-in-5 statewide market share.[2][5]
What makes Trustbridge Hospice Care unique
- Serves 1 in 5 Florida hospice patients as largest nonprofit post-acute care provider statewide.[2][5]
- Among only 4% of hospices nationwide admitting patients needing discretionary non-curative comfort treatments.[3]
- Integrated dementia care, PACE, home health, and grief services under unified mission-led nonprofit model.[1]
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Tuition Reimbursement
Paid Vacation
Employee Assistance Program
Flexible Spending Account
Company News
Empath Health completes Trustbridge integration, sharpens focus on dementia care. Empath Health has fully integrated with hospice provider Trustbridge after a two-year affiliation and alignment period and is now prioritizing the expansion of its dementia care offerings. The two-year integration process allowed both organizations to confirm their values, clinical philosophy and commitment to non-profit, community-based care, Tarrah Lowry, chief operating officer at Empath Health, told Home Health Care News. "This integration was not about entering a new space or pursuing scale for its own sake," Lowry said in an email. "It was about deepening what Empath already does best by bringing together organizations that believe care should meet people where they are and grow alongside them as needs evolve." Clearwater, Florida-based Empath Health provides hospice, home health care, palliative care, grief services, Program of All-Inclusive Care for the Elderly (PACE) and adult day services, among other offerings. It is the parent company of 17 affiliates and two philanthropic foundations. West Palm Beach-based Trustbridge provides palliative care, hospice care, support services, pharmacy services and durable medical equipment. Lowry previously told HHCN that, through its affiliation with Empath, Trustbridge has expanded its service offerings in certain markets where those services were previously unavailable. Trustbridge was founded in 1978 as two organizations: Hospice of Palm Beach County in West Palm Beach and Hospice by the Sea in Boca Raton. These legacy operations will operate under the name Empath Trustbridge Hospice, with digital and physical branding rolling out in summer 2026. Empath has expanded its home health and home care service areas in recent months, but further growth will be guided by the needs of the communities the organization serves, Lowry said. "What that looks like in practice depends on what someone needs," Lowry said. "Our home health nurses help patients recover and stay independent. Our PACE programs keep older adults in their communities rather than nursing facilities. And our dementia education and day centers reach families navigating one of the most isolating diagnoses they will ever face. Across every program, the goal is the same: meet people where they are, support the whole family and deliver care that reduces fragmentation and keeps them in the place they call home." Following the integration, Empath is prioritizing its dementia care services in 2026, Lowry said. The organization plans to expand its dementia education program for caregivers, clinicians and first responders, continue to participate in the Guiding an Improved Dementia Experience (GUIDE) model and operate a specialized dementia adult day center in Ocala. In 2024, the organization's president and CEO, Jonathan Fleece, said that dementia services, specifically PACE, were high on his priority list. At the time, he also ranked home health highly on that list. Also in 2026, Lowry plans to unify the organization's veteran services, including its veteran-to-veteran volunteer initiatives, recognition programs and community partnerships. "Across all of this work, Empath's growth strategy remains deliberate and mission-led," Lowry said. "The emphasis is on integration, quality, and community-rooted programs that strengthen non-profit care over the long term, rather than rapid or transactional expansion." Companies featured in this article: Morgan Gonzales is an award-winning reporter and associate editor of Home Health Care News. She received her bachelor's degree from the University of South Carolina and her master's from the University of Georgia. Her work has appeared in Behavioral Health Business, KFF Health News, Dallas Morning News and U.S. News and World Report. When not reporting, Morgan is usually on a trail, doing yoga, or cuddling with her cats, Ellen and Ocho.
Lowry has been appointed as chief operating officer and interim president of Trustbridge, and Bivek Pathak will assume the role of chief information and digital strategy officer.
Empath Health will unite with Trustbridge, and its affiliates, including Hospice of Palm Beach County and Hospice by the Sea, together becoming Florida's largest nonprofit post-acute care organization.
Although she worked in various capacities in multiple states, Cindy spent many years - and recently retired from Trustbridge Hospice of Palm Beach County.