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Full-Time

Field Account Manager

Posted on 7/2/2024

CarGurus

CarGurus

1,001-5,000 employees

Online marketplace for buying and selling cars

Consumer Goods
Data & Analytics

Junior, Mid

Cambridge, MA, USA

Category
Field Sales
Strategic Account Management
Sales & Account Management
Required Skills
Sales
Communications
Data Analysis
Requirements
  • At least two years of Account Management or Client Services experience.
  • Ability to adapt quickly to changes in behavior and workflow within an ever-evolving business environment.
  • Analytical capacity (data analysis, recognizing performance trends and causality) with attention to detail.
  • Google Suite (and adjacent) expertise.
  • A track record of establishing, maintaining, and growing relationships across multiple levels within an organization.
  • Strong time management and organization skills and ownership. Proven ability to prioritize across multiple initiatives reactively and proactively.
  • Track record of strategic collaboration and strong communication skills.
  • Ability to travel in-market quarterly for QBR and customer-facing engagements.
Responsibilities
  • Manage a portfolio of 250 paying accounts across 40-50 dealership groups.
  • Develop expertise in all CarGurus products (Listings, Digital Advertising, Transactional, Digital Retailing) and the automotive industry.
  • Build deep and broad relationships with dealership decision-makers and staff, increasing our influence and cultivating CarGurus champions.
  • Coordinate and deliver quarterly business reviews in person to dealership decision-makers, in collaboration with the field sales organization.
  • Review performance and consult towards improvement in specific areas of their overall business. Educate dealer partners on maximizing the value of the CarGurus platform through engagement with our tools, data, and best practices.
  • Work in close alignment with Regional Sales Directors to drive revenue growth opportunities through data-driven consultation and strong relationships.
  • Conduct post-sale onboarding training for new dealer partners and personnel for their first 90-day period with a new product.
  • Serve as the primary liaison for technical, billing, and content issues.
  • Collaborate efficiently across departments (support, billing, content, product, and engineering) to communicate key issues within the CarGurus organization.

CarGurus operates a specialized online marketplace for automobiles, enhancing the buying and selling experience with advanced data analytics and personalized financing options. The company's emphasis on deploying sophisticated marketplace tools and algorithms makes it a pioneer in streamlining automotive transactions. Employees at CarGurus enjoy a culture centered on technological proficiency and industry leadership, offering a dynamic and forward-thinking work environment.

Company Stage

Series A

Total Funding

$1.8M

Headquarters

Cambridge, Massachusetts

Founded

2006

Growth & Insights
Headcount

6 month growth

2%

1 year growth

5%

2 year growth

14%