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Full-Time

Field Account Manager

Posted on 7/2/2024

CarGurus

CarGurus

1,001-5,000 employees

Online marketplace for buying and selling cars

Data & Analytics
Automotive & Transportation

Junior, Mid

Boston, MA, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Data Analysis
Requirements
  • At least two years of Account Management or Client Services experience.
  • Ability to adapt quickly to changes in behavior and workflow within an ever-evolving business environment. A demonstrated curiosity and growth mindset.
  • Analytical capacity (data analysis, recognizing performance trends and causality) with attention to detail.
  • Google Suite (and adjacent) expertise.
  • A track record of establishing, maintaining, and growing relationships across multiple levels within an organization.
  • Strong time management and organization skills and ownership. Proven ability to prioritize across multiple initiatives reactively and proactively.
  • Track record of strategic collaboration and strong communication skills.
  • Ability to travel in-market quarterly for QBR and customer-facing engagements.
Responsibilities
  • Manage a portfolio of 250 paying accounts across 40-50 dealership groups.
  • Develop expertise in all CarGurus products (Listings, Digital Advertising, Transactional, Digital Retailing) and the automotive industry.
  • Build deep and broad relationships with dealership decision-makers and staff, increasing our influence and cultivating CarGurus champions.
  • Coordinate and deliver quarterly business reviews in person to dealership decision-makers, in collaboration with the field sales organization.
  • Review performance and consult towards improvement in specific areas of their overall business. Educate dealer partners on maximizing the value of the CarGurus platform through engagement with our tools, data, and best practices.
  • Work in close alignment with Regional Sales Directors to drive revenue growth opportunities through data-driven consultation and strong relationships.
  • Conduct post-sale onboarding training for new dealer partners and personnel for their first 90-day period with a new product.
  • Serve as the primary liaison for technical, billing, and content issues.
  • Collaborate efficiently across departments (support, billing, content, product, and engineering) to communicate key issues within the CarGurus organization.

CarGurus is an online marketplace that connects buyers and sellers of new and used cars, primarily in the United States, with additional operations in Canada, the United Kingdom, and Germany. The platform allows users to search for vehicles, compare prices, and read reviews, utilizing advanced algorithms to rank listings based on price, dealer reputation, and vehicle history. This data-driven approach provides transparency, helping users find the best deals and setting CarGurus apart from traditional car buying methods. The company generates revenue mainly through subscription fees charged to dealerships for listing their inventory, along with advertising services and value-added offerings like financing options and vehicle history reports. In a competitive market with players like AutoTrader and Cars.com, CarGurus distinguishes itself through its focus on data transparency and a user-friendly interface, aiming to be a leading platform for car transactions.

Company Stage

Series A

Total Funding

$1.8M

Headquarters

Cambridge, Massachusetts

Founded

2006

Growth & Insights
Headcount

6 month growth

1%

1 year growth

4%

2 year growth

11%
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Simplify's Take

What believers are saying

  • CarGurus' expansion into new office space in Addison, Texas, indicates growth and potential for increased market presence.
  • The company's continuous innovation, such as the rollout of AI features, demonstrates a commitment to enhancing user experience and operational efficiency.
  • Investment from entities like Daiwa Securities Group Inc. reflects confidence in CarGurus' business model and growth prospects.

What critics are saying

  • The highly competitive automotive marketplace requires CarGurus to continuously innovate to maintain its market position.
  • Economic fluctuations and high interest rates can impact consumer affordability and inventory turnover, posing challenges for sustained growth.

What makes CarGurus unique

  • CarGurus leverages advanced algorithms to rank listings based on price, dealer reputation, and vehicle history, providing a data-driven approach that sets it apart from traditional car buying methods.
  • The platform's focus on transparency and user-friendly interface distinguishes it from competitors like AutoTrader and Cars.com.
  • CarGurus' integration of AI-powered insights to help dealers adjust prices and boost sales further enhances its competitive edge.

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