Full-Time
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Updated on 8/22/2026
Sandia Laboratory Federal Credit Union
201-500 employees
Member-owned credit union offering financial services
Compensation Overview
$31 - $39/hr
Albuquerque, NM, USA
In Person
Associate's
 Real Estate (1) |
|---|
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- Excellent interpersonal, problem-solving, relationship management, verbal communication, written communication, organizational, time management, leadership, teamwork, collaboration, and facilitation skills.
- Ability to handle difficult situations professionally, prioritize multiple tasks and projects, meet deadlines, work under pressure, process a high volume of work, and direct workflow of others.
- Ability to train others and develop training materials effectively.
- Ability to act independently to satisfy loan conditions and identify process and procedure improvement opportunities.
- Advanced understanding of real estate lending processes, documents, terminology, and guidelines, including escrow accounts, HMDA, flood, TIL-Reg Z, and loan applications.
- Proficiency with Microsoft Office applications and ability to learn third-party software programs.
- Minimum four years of direct experience with real estate loans.
- Prolonged periods of sitting at a desk and working on a computer, with the ability to lift up to 5 pounds at times.
- Review and analyze mortgage loan documents for accuracy, completeness, lien position, and vesting.
- Verify loan applications in the mortgage loan origination system, including credit, income, and assets, for accuracy, completeness, and compliance with applicable guidelines and regulations.
- Follow up with members for additional information and documentation as required.
- Work with third-party vendors to submit orders and review and resolve issues.
- Satisfy all outstanding loan conditions and confirm loans are ready for closing.
- Provide efficient, proactive, and accurate service through various delivery channels.
- Listen to and assess member needs, identify and recommend solutions, and refer members to the appropriate person or department.
- Answer mortgage-related phone calls accurately and professionally.
- Assign tasks to the processing team when needed.
- Assist the team with complex processing issues.
- Serve as the primary trainer for the processing team.
- Coordinate internal training for new processing staff and assist with developing department training materials.
- Support other Mortgage teams to align procedures and processes with department goals.
- Lead and contribute to specialized projects.
- Attend meetings in the supervisor’s absence and disseminate relevant information to the team.
- Drive process improvements and seek opportunities for process optimization.
- Serve as backup to other processors in their absence.
- Perform other duties requested by management.
- Associate’s degree or successful completion of a specialized course or study in real estate or a related field.
Sunward is a member-owned financial cooperative offering checking, savings, mortgages, auto loans, and investment services to individuals and businesses. It serves through 12 New Mexico branches, one in Livermore, California, and online, with membership open to everyone. As a federally insured credit union (NCUA) and Equal Housing Lender, Sunward emphasizes member relationships and community impact over profits. Its goal is to help members realize their dreams and secure their financial futures, summarized as “Banking Made Better.”
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Albuquerque, New Mexico
Founded
1948
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Simplify's Take
What believers are saying
- March 2026 promotions created a Chief Lending Officer role after historic loan growth.
- Sunward reported 35% average loan portfolio growth over two years and record monthly funding.
- May 2026 CFO Mateo Ficco and June 2026 Uptown Albuquerque branch signal momentum.
What critics are saying
- Rapid expansion from 15 to 16 locations strains integration, staffing, and member experience through 2026.
- Aggressive lending, including no-PMI mortgages, raises credit losses if Southwest housing weakens.
- If growth stalls, bigger credit unions can outprice Sunward and force consolidation by 2027.
What makes Sandia Laboratory Federal Credit Union unique
- Sunward combines Albuquerque roots with 16 branches across New Mexico, California, and Colorado.
- It won Mountain America’s Albuquerque transfer in March 2025, proving acquisition discipline.
- Its 5% down mortgage and solar loan program target Southwest homebuyers directly.
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Benefits
Flexible Work Hours
Company News
Members now get more funds to pay for eligible purchases over timeALBUQUERQUE, N.M., June 4, 2025 /PRNewswire/ -- As more people look to credit unions they know and trust to help navigate their financial needs, Sunward Federal Credit Union (Sunward) announced today that it has added Buy Now, Pay Later (BNPL) to its suite of online banking products in an effort to meet members' shifting payment preferences.Serving over 165,000 members across 16 locations across the Southwest and in California, Sunward is the first New Mexico-based credit union to launch BNPL for its members
A Media Snippet accompanying this announcement is available by clicking on this link. ALBUQUERQUE, N.M., Nov. 25, 2024 (GLOBE NEWSWIRE) -- Sunward, formerly known as Sandia Laboratory Federal Credit Union, and Mountain America Credit Union announced today that after a favorable vote by transitioning Mountain America Credit Union members, the previously announced proposed acquisition is proceeding with a targeted completion in the first quarter of 2025. “We are excited to welcome members and employees from Mountain America Credit Union to Sunward,” said Steph Sherrodd, Sunward President and CEO. “This addition will strengthen our position and ability to deliver on our goal of making banking better in the Southwest, and in New Mexico specifically.” Upon finalization, Sunward will acquire both Mountain America Credit Union branches in Albuquerque, New Mexico – Golf Course Road and Paseo Del Norte Boulevard – increasing Sunward’s total branch footprint to 15 locations. “I am confident that Sunward will be an excellent financial partner for our members,” said Sterling Nielsen, Mountain America Credit Union President and CEO