Workplace Service Delivery Associate Manager

• Oversee end-to-end billing processes and ensure compliance with organizational policies.
• Prepare and validate reports such as accruals, reconciliations, missing invoice status, PO reports and

budget preparation and tracking.

• Conduct variance analysis and provide actionable insights for cost optimization.
• Support audits and ensure adherence to internal controls and compliance frameworks.
• Respond to vendor and internal billing inquiries, resolving disputes promptly and tactfully.
• Identify vendor invoice submission issues/challenges, co-ordinate with vendor to

resolve disputes, handle the case end to end.

• Liase between internal Business stakeholders & vendors to confirm service & follow up

with vendor for invoice submission on a regular basis

• Respond to customer and/or vendor billing inquiries, liaise between stakeholders to resolve disputes

and chase vendor/requestor/approver for accurate and timely payment processing

and expense charging.

• Lead and mentor a team of finance professionals, fostering a culture of accountability and

continuous improvement.

• Allocate resources effectively to meet service-level agreements (SLAs) and deadlines.
• Conduct performance reviews, identify training needs, and support career development.
• Ensure team engagement and maintain high morale during peak operational periods.
• Monitoring the service levels on the floor, ensuring that the SLA is maintained. Report performance

on daily basis and investigate unusual / undesirable results.

• Plan, organize and control tools change requests to properly manage competing priorities within

allotted budget.Work with the development team and clients to properly set expectations

and ensure smooth delivery of new requests and enhancements.

• Generate reports, develop actionable insights and recommendation, and articulate them

effectively to compel stakeholders specially decision-makers to take actions.

• Develop and maintain positive relationships with clients and partners across the globe.

Resolve issues in a tactful and expedient manner for short-term solutions, and effectively plan

for long-term solutions.

• Develop direct report to improve required skills, set direct report for success and ensure

high people engagement among team members.

• Act as a liaison between finance, procurement, operations, and external vendors.
• Build and maintain strong relationships with internal business units and global partners.
• Communicate financial insights and recommendations to senior leadership for

strategic decision-making.

• Manage expectations and resolve escalations with diplomacy and professionalism.
• Advise and enable stakeholders in their goals to improve service, save on cost and mitigate risks. 
• Use powerful techniques such as data storytelling and PowerBI/bots/tools as applicable.
• Generate and validate reports for various business requirements, such as but not limited to

status reports, scorecards, dashboards, etc. Provide insights on transaction trends such as but not

limited to, usual requests or inquiries, customer behaviors, internal or cross-functional process

changes impact.

• Analyze data; assess opportunities for improving performances while driving efficiencies,

and operational excellence.

• Actively participate in all process improvements stages: conceptualization, implementation

and continuous process improvements.

• Operate according to established process and guidelines of Accenture Operations Excellence (OPEX).
• Identify opportunities to expand knowledge bases and/or initiate process improvements. 
• Work with team members to evaluate the downstream impact of improvements, and upon approval,

oversee the development ofthe appropriate on-the-job training materials and training sessions

• Respond to the unique reporting requirements of the Operations/Cross functional departments

on real-time / Adhoc basis.

• Participate in Quality Assurance activities to monitor proficiency, productivity and quality of

Service Delivery direct reports

• Analyze data; assess opportunities for improving performances while driving efficiencies, and

operational excellence. Analysis on reporting to increase efficiency of reporting and hence to notify

the Operations about any upcoming issue and the trends and suggesting the ways of improving

the process.

• Manage the training and development of team members to increase/update knowledge and skills
• Responsible for data retrieval, generate statistical reports & document. Researching, evaluating and

tracking in-depth data of critical processes. Preparation of MIS on daily, weekly, monthly and

quarterly basis for top management analysis. MIS and reports are to be stored/documented making

it easily accessible to the management.

• Leading / Participating in the Monthly Service Performance review calls with the service management

teams and the Stakeholders

• Perform team administration and human resource management functions according to Accenture

policy and requirements - recruitment, career development, coaching, mentoring, objective-setting

• Raise issues around process, staffing and policies to the appropriate management level.
• Collaborate with process lead to identify improvements and/or develop solutions to persistent

concerns.

Skills and Experience:

• Graduate or equivalent. 10-15 years’ experience in yrs   shared service /Finance/ processing experience

or workforce management or related domains

• Excellent analytical and problem-solving skills.
• Possess excellent communication skills, both written and verbal
• Proven leadership experience in managing teams and driving performance.
• Exceptional communication and stakeholder engagement skills.
• Accounts Payables / RTR / Finance Processes / Procurement skills
• Knowledge of facilities management.
• Convincing/negotiation skills
• MS Excel and MS PowerPoint skills

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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