Pensions Administrator

Management Level

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and

our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

The role of Pension Administrator will be based at our Office in Cheadle Hulme. This is an ideal role for someone who thrives working in a busy environment, and it will provide you with opportunities to learn new skills and the potential to progress with the company.

Full training will be provided on site for the first 6 weeks. You will then be buddied up with an experienced employee who will be there to support you and answer any queries you may have.

Once training is complete you will have an opportunity to apply for a flexible working request which will give you the option to work from home.

Business Function

MyCSP is one of the UK’s leading pension administrators. We are also one of the UK’s most efficient providers of outsourced services to both public and private sector organisations. One of MyCSP's largest clients is the Civil Service Pension scheme, with over 1.5 million members and 340 employers.

MyCSP is a unique business. We are a mutual joint venture partnership between employee partners, who own 25% of the company held in trust for them by MyCSP Trust Company Ltd, and our private sector partner and Equiniti’s pension business, Paymaster.

We have an elected Employee Partnership Council which has a seat and full decision making rights on the Executive Management team. Employee partners are also represented by a Director at Board level.

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

• Administering pension awards in line with Service Level Agreement
• Checking the integrity of customer data
• Resolving customer enquiries (oral and written) based on competent working knowledge of the customer requirements
• Drafting of non-standard correspondence in response to customer enquiries
• Inputting customer details and accessing customer information

Skills, Capabilities and Attributes

The successful candidate will demonstrate the following experience, skills and behaviours:

• GCSE grade A*-C/9-4 or equivalent in English and Maths
• Good written and communication skills
• Strong numeracy skills
• PC literate
• Applicants must have resided in UK for at least 5 years
• Ability to work as part of a team
• Awareness of pension scheme rules, industry regulations, and current pensions legislation (not essential) 
• Previous experience in a financial/pensions environment (preferred but not essential)
• Be able to prioritise work and work to deadlines.

In return for your commitment and hard work we offer internal development opportunities coupled with a generous and competitive benefits package that includes.

• Save For Your Future - MyCSP Pension Plan; MyCSP matches your pension contributions up to 10%.
• Dividend & Performance Bonus – As employee partners own 25% of MyCSP there is a possibility of annual dividend as well as a performance related bonuses.
• Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
• Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
• Time Off – Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
• Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
• Learning & Development – Investment in LinkedIn Learning for all colleagues. 

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.