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Senior Technical Writer
Posted on 10/25/2022
Boulder, CO, USA
Experience Level
Desired Skills
Adobe Creative Suite
Adobe Photoshop
  • 3+ years of technical writing experience for software applications in cloud architectures
  • Experience working in a wireless telecommunications or networking environment
  • Native-level proficiency in English, both verbal and written
  • Experience in creating high-quality documentation with attention to formatting, voice, audience, and detail
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Sound judgment, strong sense of ethics, ability to work under tight deadlines
  • Excellent organizational skills and business acumen, as well as the ability to hold high-level conversations with managers and technical staff
  • Work with internal teams to obtain an in-depth understanding of our product and documentation requirements
  • Produce high-quality documentation in accordance with the in-house style guide and provided templates
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
  • Determine the needs of end users of technical documentation
  • Conduct interviews with SMEs to capture operational procedures, troubleshooting recommendations, and complex end-to-end solution descriptions
  • Work hands-on with software applications, confirming procedures and taking screenshots as needed
  • Revise existing documentation as required and requested
  • Edit images using Adobe Photoshop, Illustrator or similar tools as needed
Desired Qualifications
  • University degree in technical writing, English, journalism, communications, or computer science
  • Strong working knowledge of MadCap Flare
  • Strong working knowledge of all Microsoft Office applications, including PowerPoint, Word, and Excel
  • Strong working knowledge of all Adobe Creative Cloud applications, including Photoshop, Acrobat Pro, and Illustrator
  • Experience working in the software application and virtual platform sectors
  • Experience with Atlassian Confluence wiki pages
  • Experience using Microsoft SharePoint as a document management system
  • Experience using Microsoft Visio to create diagrams and flowcharts
  • #LI-DD1
JMA Wireless

501-1,000 employees

Mobile connectivity
Company Overview
JMA Wireless is an American company accelerating revolutionary changes in mobile connectivity with cutting-edge products that enable faster, more reliable, and more secure networks for consumers and businesses.