Who We Are
Wayfair Professional (Wayfair B2B) helps hundreds of thousands of businesses to create the perfect space for their clients, guests and employees. We serve customers in the Office, Hospitality, Interior Design, Contractor, Property Management and other sectors, with a broad assortment across furniture, fixtures and decor. Wayfair Professional has nearly tripled in size over the past 3 years, and we are seeking to expand and upgrade the strategic capabilities that support our growing sales team.
The B2B Program Management function, which is under the B2B Sales Org, is designed to enable our Sales Org to drive revenue and grow our market share effectively by designing, developing and optimizing strategy, programs, processes, and tools. We help drive both long-term thinking about what customer experience will maximize profitable growth and shorter-term measures improving operational efficiency. We do this in partnership with a sales organization of over 500 agents delivering a nine-figure annual revenue target.
What You’ll Do
As an Analyst/Senior Analyst within Program Management in Managed Programs (i.e. accounts with a dedicated account manager), you will be responsible for making sure the experience for customers makes them want to shop with Wayfair Professional again and again. You’ll do so in partnership with a cross-functional team including Sales Enablement, Insights and Analytics, Sales, Marketing, Product, and Finance, among others. You will drive the discovery, testing & implementation of programs & initiatives to build a world class sales organization at Wayfair. This is an opportunity to own end to end processes, from ideation to implementation. You will be in a highly visible, cross functional and impact heavy role.
You’ll determine how our Managed Programs organization should interact with our B2B customers. You’ll identify opportunities to improve our operating model to improve efficiency across our sales ecosystem. You’ll lead diagnostic analyses to understand and influence the health of our business. You’ll introduce new initiatives into the Sales organization. You’ll influence the long-term strategy for the B2B business unit. Your output won’t just live on a PowerPoint page, but in the actions of hundreds of sales professionals and associated teams as part of a nine-figure, rapidly-growing business.
If you have an interest in constantly improving customer & Sales rep experience, thrive in fast paced entrepreneurial environments, are organized and detail oriented, can wear analytical hats, and have solid communication and relationship building skills then we encourage you to apply!
What You’ll Need to Succeed
- Bachelor’s degree, preferably in Business or related field, and 2+ years of work experience, preferably in Program Management, Data Analytics or Consulting
- Excellent communication and presentation skills
- Strong data visualization & data analytical skills. Ability to get your hands dirty digging into the data to extract valuable insights.
- Experience in Looker, Data Studio, Salesforce, Salesloft, SQL preferred
- Ability to synthesize insights from data analysis, developing business cases for new initiatives, and get buy-in from partnering teams/senior leadership
- Ability to translate business problems/requirements into tactical solutions
- Strong problem-solving skills - willingness to ask questions and dig into root causes to identify blockers to success
- Strong project management and stakeholders management skills, and a collaborative mindset
- Experience in leading strategy projects (i.e. evaluating a portfolio of options to improve growth and/or profitability within a business unit) preferred
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please contact [email protected]
Need Assistance?
For more information about applying for a career at Wayfair, visit our
FAQ page here.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at [email protected] If you would rather not have us retain your data please contact us anytime at [email protected]
