Enablement Manager

Our Premises Liability Operations team is growing! We're looking to bring on an Enablement Manager who will will assist in all case operations within our pre-suit team! A successful candidate will aid leadership in providing training, management, and productivity for our case staff in multiple regions across our firm and have a direct hand in ensuring business operations are at peak performance. 

Salary: $75-85k

Responsibilities
•    Oversee and develop Case Manager Leads across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals.
•    Monitor and enforce compliance of case staff while promoting a positive work environment.
•    Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards.
•    Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.).
•    Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner.
•    Establish, enable, and execute additional processes for auditing performance.
•    Review metrics to proactively identify areas of improvement for case staff.
•    Facilitate case staff training with internal Learning and Development Team.
•    Guide case staff to negotiate claims proactively and aggressively to settlement.
•    Contribute to team strategic initiatives and help build shared standards and processes.
•    Communicate firm goals and vision to staff.
•    Onboard new hires and facilitate shadowing with other Case Managers and Case Manager Leads.
•    Build relationships with case staff and attorneys in each region.

Qualifications
•    Bachelor’s degree in business administration or related field or equivalent work experience.
•    2+ years of paralegal or litigation experience in the personal injury industry.
•    Exceptional leadership, time management, facilitation, and organizational skills.
•    Working knowledge of change management principles and performance evaluation processes.
•    Ability to work both independently and in a group setting.
•    Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance.

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