Full-Time

Machine Learning Engineer

Posted on 2/28/2025

Operator

Operator

11-50 employees

Full-stack platform for conversational AI agents

No salary listed

Company Does Not Provide H1B Sponsorship

San Francisco, CA, USA

In Person

In-office role based in San Francisco; no remote option.

Category
AI & Machine Learning (2)
,
Required Skills
LLM
Python
Tensorflow
Pytorch
Computer Vision
Requirements
  • 3+ years of experience working on deep learning
  • 5+ years of professional experience
  • Strong Python programmer, and expertise in ML frameworks e.g. PyTorch, TensorFlow
  • Experience building, deploying and running ML infrastructure
  • Familiarity with the state of the art large language models and their strengths/weaknesses
  • Experience doing 0-to-1 work on ML models and infrastructure
  • High level of autonomy and self-direction
Responsibilities
  • Experimenting with models to find the right balance between accuracy and speed
  • Building low latency applications for speech, computer use, language+reasoning models
  • Designing eval sets and exploring self-improving architectures
  • Building a sim environment for continuous end to end testing
  • Everyone on the founding team is expected to work extremely closely with our customers
Desired Qualifications
  • Experience training, fine-tuning and prompt engineering generative models and LLMs
  • Experience with vector databases, embedding models and built real-world Retrieval-Augmented Generation pipeline construction
  • Used and tuned Automatic Speech Recognition and Text-To-Speech models
  • You have deeply thought about or tinkered with LAM models—agents that can reason and perform actions to accomplish tasks
  • Experience working at early-stage and fast-growing companies

Operator offers a full-stack platform for building and running multi-channel conversational AI agents. Developers use a single codebase to power voice, chat, SMS, and other channels, supported by tooling for observability, evaluation, and release management. The system is designed for global scale with high availability and low latency, including automatic healing, load balancing, and failover, and the platform lets you write channel adapters once and deploy them everywhere, plus post-conversation workflow automation and context-preserving warm transfers. Its aim is to help teams create and manage reliable enterprise-grade AI agents across channels, with SOC 2 and HIPAA compliance, SLAs, and dedicated enterprise support.

Company Size

11-50

Company Stage

Series B

Total Funding

$25M

Headquarters

San Francisco, California

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • Enterprise demand for compliant, production-ready AI agents drives custom enterprise SLA revenue.
  • Warm transfers and context preservation create stickiness in customer service and support workflows.
  • Global infrastructure with automatic healing and failover captures latency-sensitive voice AI workloads.

What critics are saying

  • Kore.ai's agent orchestrator and Knowledge Graph erodes enterprise market share within 12 months.
  • Open-source frameworks achieve 80% feature parity, commoditizing paid tiers by 18–24 months.
  • Sierra's Agent SDK with CI/CD tooling directly undermines developer platform differentiation.

What makes Operator unique

  • Full-stack platform integrates voice, chat, SMS with unified observability and release tooling.
  • Team from Stripe, Coinbase, Figma brings proven infrastructure scaling and product expertise.
  • Subscription model with free tier, startup, enterprise tiers enables broad developer adoption.

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Benefits

Flexible Work Hours

INACTIVE