Solutions Engineer
Posted on 3/31/2024
Explo

11-50 employees

Data exploration & analytics platform
Company Overview
Explo's mission is to take the work out of in-product analytics. Explo provides a powerful embedded analytics solution, enabling companies to securely share customizable product analytics, project reports, and KPIs with each of their end-users all while seamlessly matching the product's design.
Data & Analytics
B2B

Company Stage

Series A

Total Funding

$14.5M

Founded

2019

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

-8%

1 year growth

0%

2 year growth

133%
Locations
San Francisco, CA, USA • New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
JavaScript
Communications
SQL
CategoriesNew
IT & Security
IT Support
System Administration
Requirements
  • Strong engineering background, preferred in fields like computer science
  • Strong written and verbal communication skills
  • Previous experience in a customer-facing role is a plus
  • Ability to take on open-ended problems in unstructured environments
  • Strong knowledge of SQL, Javascript, and APIs
  • Ability to think on your feet and solve problems during live-calls with technical customers
Responsibilities
  • Demo Explo and answer technical questions about how to make the best use of the product
  • Identify blockers for a potential customer to adopt Explo early in the sales process, and overcome them
  • Understand customer needs and proactively work with them to set up their data infrastructure, data model, and optimize performance
  • Own the entire post-sale customer journey and spend the majority of your time interacting with customers and ensuring their success using Explo
  • Be the voice of our customers and represent their needs to the rest of the organization
  • Dive into our product and solve any technical issues or bring in the correct support from our product team
  • Serve as the primary, ongoing technical point of contact for our users
  • Help clients implement Explo and own relationships to ensure they are getting the most value out of our product
  • Work closely with our product team to synthesize themes across customer needs to understand product improvements