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Full-Time

IT Systems Administrator

Posted on 6/5/2024

Stackline

Stackline

201-500 employees

Shopper management and analytics platform

Data & Analytics

Compensation Overview

$100k - $120kAnnually

Mid, Senior

Seattle, WA, USA

Category
System Administration
IT & Security
Required Skills
TCP/IP
Microsoft Azure
Communications
AWS
Requirements
  • Bachelor’s degree in Information Technology or other related technical field.
  • 3+ years of experience in a help desk, cyber security, or IT systems administration role.
  • 2+ years of experience supporting Microsoft operating systems and MacOS.
  • 2+ years of experience with Azure and AWS cloud experience.
  • Experience implementing and managing Microsoft cloud services, such as Intune.
  • Experience with networking and infrastructure support including understanding of TCP/IP, DNS, DHCP, and VPN.
  • Strong knowledge of cyber security solutions, policies, frameworks, and privacy regulations including SOC1, SOC2, ISO 27001, and GDPR.
  • Ability to build for the long term, but also able to find efficient short-term solutions.
  • Ability to partner and provide support across all levels of the organization – from the executive team to junior employees.
  • Strong communication skills, written and verbal.
  • Demonstrated success managing priorities, meeting deadlines, and achieving or surpassing goals in a dynamic environment.
  • Demonstrated track record of service excellence that demonstrates exemplary employee experience.
Responsibilities
  • Administer user accounts, permission levels, and leverage SSO solutions to manage access rights across systems and applications.
  • Recommend and implement system upgrades and configuration changes to improve the overall security posture of systems and infrastructure.
  • Develop and update Standard Operating Procedures (SOPs).
  • Maintain the highest level of customer support through proactive management and implementation of continuous improvement initiatives.
  • Provide technical desktop support to end users across hardware, software, and connectivity issues.
  • Manage deployment of key software updates for all desktop computers.
  • Administer Office 365 platform including, OneDrive, Slack, MS Office, Outlook, and Exchange.
  • Provide end user training and guidance on IT best practices and security awareness.
  • Administer onboarding and offboarding activities.
  • Configure and manage network devices such as routers, WAPs, switches, and firewalls while troubleshooting connectivity issues and optimizing network traffic.
  • Monitor network performance and troubleshoot connectivity issues to optimize network traffic.
  • Update and troubleshoot on-site AV equipment including ZoomRoom configurations and Logitech equipment.
  • Manage the help desk staff and activities associated with the identification, prioritization, and resolution of reported problems using best practices and ticketing systems.
  • Evaluate, recommend, implement, and maintain network security measures including firewalls, intrusion detection solutions, and access controls.
  • Assist in compliance and security audits. Address and resolve potential gaps and vulnerabilities.

Stackline's main product is Shopper OS, a shopper journey management solution that offers multi-retailer CRM, ratings and reviews, rewards and loyalty, surveys, messaging, universal stores, affiliate and influencer tools, and shopper analytics. The platform utilizes proprietary neural networks and deep learning systems to provide market insights, revenue metrics, and behavioral data for over 7,000 global brands.

Company Stage

Series B

Total Funding

$180M

Headquarters

Seattle, Washington

Founded

2014

Growth & Insights
Headcount

6 month growth

2%

1 year growth

10%

2 year growth

9%

Benefits

Competitive Salaries

Insurance

Catered Lunches

Paid Parental Leave

Snack Stocked Kitchen

Fun Downtown Location

Stock Options

Vacation and Flex Time

Summer Fridays

401K Retirement Plan

INACTIVE