Full-Time

Learning Manager

Operations

Updated on 12/5/2024

hims & hers

hims & hers

1,001-5,000 employees

Telehealth platform for personalized medical treatments

Consumer Software

Compensation Overview

$85k - $110kAnnually

Senior

Gilbert, AZ, USA

This role is based on-site in our Gilbert, Arizona facility.

Category
Warehouse Operations
Operations & Logistics
Required Skills
Word/Pages/Docs
Requirements
  • BA, BS or equivalent experience
  • 5+ years of successful training experience and demonstrated proficiency in delivering and creating training
  • 5+ years leading a team within a training/learning, HR or similar function
  • 5+ year in Operations or process improvement role
  • Excellent communications skills both verbal and written
  • Strong prioritization and time management skills with attention to detail
  • Proficient knowledge of computers and applications such as Microsoft Office (Word, Excel), Google Docs and Gmail
  • Understanding of fulfillment/distribution center/warehouse processes and flow
  • Well-developed observational and analytical skills
  • Able to work flexible schedules / shifts as needed for 7 day operation
  • Proven skills for planning daily/weekly tasks and adapting to competing demands
  • Strong skills developing relationships across all levels and functions
  • Must be willing to travel
  • Instructional design using ADDIE, TWI model, or similar
  • Facilitation / presentation skills
  • Ability to work in a fast paced distribution environment
  • Must be self-motivated and able to work in a team-oriented environment with an emphasis on total customer satisfaction
  • Detail oriented and accurate
  • Ability to focus attention on details
  • Strong leadership and management skills
  • Experience in project management is an advantage
  • Familiarity with learning management systems (LMS) and e-learning platforms
  • Ability to prioritize, manage and complete projects with tight deadlines
  • Familiarity with process improvement methodologies such as LEAN or Six Sigma
Responsibilities
  • Design training and development programs based on the organizational needs in consultation with Sr. Learning Manager
  • Identify needs or gaps in learning process and in consultation with Operations Teams
  • Conduct train-the-trainer sessions
  • Conduct Leadership training
  • Conduct thorough assessments and evaluations of training programs, collecting feedback from participants and stakeholders to measure the impact and effectiveness of the initiatives
  • Create and update training materials, including presentations, e-learnings, and multimedia content, ensuring they are up-to-date, relevant, and engaging
  • Leverage learning management systems (LMS) and other e-learning platforms to deliver online training modules and track employee progress and completion
  • Implement and manage automation features within the LMS, such as course enrollment, progress tracking, and reminders, to enhance efficiency, streamline learning experiences, and ensure timely completion of required training
  • Ensure training programs comply with industry regulations and standards
  • Generate reports and metrics to track and measure the effectiveness of learning and development initiatives
  • Facilitate courses or learning sessions with all process job roles and with Leadership as needed
  • Track all training conducted across shifts and areas
  • Maintain daily communication with Operations, HR, Safety, Recruiting and other teams
  • Conduct remediation training as needed
  • Maintain knowledge of operation processes for ongoing assessment of the training process
  • Perform other duties as assigned

Hims & Hers is recognized for blending telehealth convenience with a wide range of personalized medical services, from sexual health to mental health. The employment environment is backed by a commitment to technical excellence and a progressive approach to healthcare, offering opportunities to work on cutting-edge treatments that address diverse patient needs. Its culture promotes innovation and patient-centric solutions, providing a motivating workspace for professionals looking to impact healthcare accessibility and quality.

Company Stage

IPO

Total Funding

$183.2M

Headquarters

San Francisco, California

Founded

2017

Growth & Insights
Headcount

6 month growth

79%

1 year growth

15%

2 year growth

79%

Benefits

Full healthcare - High-coverage medical, dental & vision coverage for individuals and families

Generous PTO

Retirement planning - Take advantage of our 401(k) plan including contribution matching

WFH stipend

Robust compensation

Employee discount

Utility stipend - An extra $75 each month to cover extra cell phone, internet, or data usage

Spending accounts - Options for additional HSA and FSA plans to help toward healthcare costs