MS Expert Systems Analyst @ Altera Digital Health

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

We are seeking a highly motivated MS Expert Systems Analyst with expertise in Sunrise Acute Care to join our team at Maimonides Medical Center in Brooklyn, NY. In this role, you’ll be instrumental in optimizing clinical workflows for order entry, result review, and more, directly supporting exceptional patient care

Responsibilities:

Collaborating closely with clinical staff at Maimonides Medical Center to understand their specific needs and workflows for order entry and result review.
Translating these requirements into tailored configurations for Sunrise Acute Care, ensuring they effectively support Maimonides Medical Center’s unique environment.
Front end Sunrise configuration including but not limited to: Order sets and templates specific to Maimonides Medical Center’s specialties and practices, medications, labs, procedures, and other order types used at Maimonides Medical Center
Alerts and notifications for critical results based on Maimonides Medical Center’s guidelines
Developing and maintaining comprehensive documentation for the configurations implemented at Maimonides Medical Center.
Testing configurations thoroughly to ensure functionality and adherence to Maimonides Medical Center’s workflows and user needs.
Troubleshooting and resolving configuration issues related to orders and results specific to Maimonides Medical Center’s setup.
Directly interface with business users by responding to support calls escalated by the Service Desk.
Participate in user focus groups and requirements workshops, vendor training and demonstrations.

These are consistent accountabilities for all staff.

Assist in supporting activations and rollouts.
Consistent efforts to deliver quality solutions as per agreed scope.
Customer focus and close alignment with the customers’ business objectives.
Ensure efforts to continually improve domain knowledge.
Ensure the quality of the deliverables as per the defined defects standards
Document issues with resolutions and share with team members to improve team productivity.
Provide data to generate team performance metrics.
Knowledge transfer with other team members to improve overall team education level
Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders.
Adherence to the defined standards.
Take initiative and drives to bring to logical conclusion; proactive approach.
Provide accurate and timely information and escalates when there are issues.
Actively participate in meetings and make valuable contribution.

Academic and Professional Qualifications:

BA or BS degree preferred and/or other relevant combination of training and experience.

Experience:

5-7 years Health IT Industry experience preferred
7-10 years practical experience in providing technical support and maintenance on clinical applications preferred
Allscripts Sunrise Clinical Manager experience required
Sunrise Acute Care: In-depth knowledge of Sunrise Acute Care functionality and configuration
Excellent client facing skills with the ability to thrive in a highly critical environment
Strong written and verbal communication skills

Travel Requirements:

May require local travel
May require other travel for business needs

Working Arrangements:

Work is performed in a standard office environment with minimal exposure to health or safety hazards

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Salary Range

$99,290—$129,077.50 USD

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

[email protected]

Compensation Overview