Head of Risk Operations

Join our small, fiery team on a mission to usher in the Bitcoin golden age.

About Shakepay

Shakepay is reimagining financial services to give every Canadian their fair shake, by making it bitcoin-friendly, secure, and rewarding. When Shakepay launched in 2015, it quickly became one of Canada’s fastest-growing financial institutions. Backed by top venture funds having raised $44M+ and trusted by over one million Canadians and counting. People who choose careers at Shakepay are helping shape a future of financial freedom, opportunity, and prosperity for all Canadians.

Head of Risk

As the Head of Risk Operations, your mission will be to implement best in class risk management across our platform and products. You will lead a high performing team, drive the strategy around how Shakepay should manage risk and identify improvements to our tools and processes. You also have a keen interest in our customer experience, balancing risk mitigation and user experience.

You will

• Lead a team of operational individuals responsible for keeping our platform safe from fraud and risk through loss analysis and reviews of suspicious activity.
• Guide our data scientists dedicated to the risk function. 
• Be an enabler of growth by implementing an effective risk management strategy that balances customer friction with fraud detection and operational complexity. 
• Partner closely with our product teams to ensure fraud and risk controls are a key consideration for all product launches.
• Drive the risk management technology strategy by partnering with engineering and product to create a detection framework that mitigates losses and protects our user base.
• Build cohesive and comprehensive fraud insight reporting to drive operational efficiencies, rule optimizations and business communications.
• Develop and implement risk management policies and procedures that simplify cross-functional operations.
• Scale fraud operations by breaking down silos across all current and future financial services products while maintaining close collaboration with our operations, customer support and compliance teams. 
• Influence how we design the user experience around fraud and security controls throughout the customer journey. 
• Oversee the management of vendor relationships, ensuring cost-effective sourcing and quality of service.
• Create accountability and lead by a strong, performance-oriented culture.

Must have

• 8+ years of full-time experience in risk management at a fintech company.
• Experience driving material change in an operational team at scale.
• Experience with industry fraud prevention tools and technology.
• Strong ability to build and maintain relationships with vendors and key stakeholders at all levels across the organization.
• Capable leader with a passion for developing high performance teams.
• Strong collaboration skills with technical teams (engineering, data & product).
• Track record of facilitating a data-driven culture.
• You thrive in a fast-paced environment. 

Nice to have

• Quantitative background in data, statistics, mathematics, or related disciplines.
• Experience with machine learning, especially in a risk management function.
• Previous experience in consumer banking.

Why join? 

• Be part of a groundbreaking journey: you’ll live on the frontier of financial innovation. Bitcoin is rewriting the rules, and Shakepay is at the forefront.
• Impact and scale: with only 2% of Canadians on Shakepay, the potential for growth is massive. You can help us bring Shakepay and bitcoin to all Canadians.
• Rewarding benefits: we offer competitive compensation (every shaker owns stock options), benefits (health, dental, paramedical, disability, etc), and generous vacation time.
• Embrace continuous learning: ambitious individuals with an insatiable thirst for knowledge will feel at home. Working at Shakepay means you’ll be working in an environment that encourages constant growth and development.
• Get paid in bitcoin: choose to take a percentage of your salary in the hardest, soundest money the world has ever known.
• Work remote: work from anywhere in Canada. If you’re in Montreal or Toronto, you can also work from our offices.

We understand that potential can be just as valuable as experience. If you’re eager to learn, grow, and contribute to the mission but worry that you may not have the “right” experience, we still want you to apply. We encourage applications from everyone, regardless of background and life experience. We’re firm believers that a little bit of slope makes up for a lot of y-intercept.

Fluency in English is required due to the percentage of English-speaking customers and the nature of our platform, which is available to all Canadians.