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Full-Time

Application Support Specialist

Confirmed live in the last 24 hours

DAZN

DAZN

51-200 employees

Sports media platform streaming live events

Consumer Software
Consumer Goods
Entertainment

Entry, Junior

Leeds, UK

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Requirements
  • Experience with dealing with incidents from a technical aspect
  • Knowledge of KPIs that indicate performance and customer experience
  • Service management ticketing tools such as Service Now
  • The ability to balance multiple concurrent activities when incidents occur, to drive performance to ensure communication, escalation, triage and reporting are all done as quickly and accurately as possible
  • Attention to detail to build, follow and update run-books, including deciding severities of our incidents and identifying customer impacts
Responsibilities
  • Provide application support and act as first responder and carrying out level 1 triage to customer impacting incidents.
  • Learn and develop all about how DAZN provides top tier content to its customers
  • Create detailed incident logs, that help triage and resolve issues in a quick and timely manner, providing brilliant communication to business stakeholders
  • Troubleshoot 1st line issues and really dig into the data to see the impact of issues and provide fixes
  • Carrying out proactive and pre-live event and metadata monitoring checks across our product to ensure customers have the content they want when they want it
  • Proactively monitor the platform’s performance and KPIs in line with our service level agreements, using our state-of-the-art tools
  • Being the point of contact for escalating issues when necessary
  • Expand your skills and knowledge on OTT and linear delivery and other areas of the business

ELEVEN SPORTS HQ offers a dynamic work environment at the forefront of sports media technology, delivering live content for major events such as the UEFA Champions League and Premier League. With a strong emphasis on innovation and accessibility across multiple devices including smart TVs and mobile platforms, this company promises a stimulating workplace where technology meets sports entertainment. This makes it an ideal place for professionals passionate about combining a love for sports with cutting-edge technological advancements.

Company Stage

M&A

Total Funding

$74.6M

Headquarters

London, United Kingdom

Founded

2015

Growth & Insights
Headcount

6 month growth

3%

1 year growth

0%

2 year growth

3%
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Simplify's Take

What believers are saying

  • The acquisition of ELEVEN Group could significantly boost DAZN's viewership and subscriber base in Europe.
  • DAZN's innovative streaming model and extensive sports content can attract a large, dedicated audience, providing ample opportunities for growth.
  • The company's rebranding from Perform Group to DAZN Group signals a strategic focus on expanding its market presence and driving growth.

What critics are saying

  • The competitive landscape of sports streaming is intense, with major players like ESPN+ and Amazon Prime posing significant threats.
  • Securing broadcasting rights is costly and could impact DAZN's financial stability if subscriber growth does not meet expectations.

What makes DAZN unique

  • DAZN's acquisition of ELEVEN Group secures exclusive broadcasting rights to top soccer leagues in Portugal and Belgium, enhancing its sports content portfolio.
  • Positioning itself as the 'Netflix for sports,' DAZN offers a subscription-based streaming model that differentiates it from traditional sports broadcasters.
  • DAZN's international expansion, including its launch in the Netherlands, demonstrates its commitment to becoming a global leader in sports streaming.