Full-Time

Application Support Specialist

Posted on 8/14/2024

DAZN

DAZN

1-10 employees

Global sports streaming service for live events

Consumer Software
Entertainment

Entry, Junior

Leeds, UK

This position is onsite in Leeds, United Kingdom.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Requirements
  • Experience with dealing with incidents from a technical aspect
  • Knowledge of KPIs that indicate performance and customer experience
  • Service management ticketing tools such as Service Now
  • The ability to balance multiple concurrent activities when incidents occur, to drive performance to ensure communication, escalation, triage and reporting are all done as quickly and accurately as possible
  • Attention to detail to build, follow and update run-books, including deciding severities of our incidents and identifying customer impacts
Responsibilities
  • Provide application support and act as first responder and carrying out level 1 triage to customer impacting incidents.
  • Learn and develop all about how DAZN provides top tier content to its customers
  • Create detailed incident logs, that help triage and resolve issues in a quick and timely manner, providing brilliant communication to business stakeholders
  • Troubleshoot 1st line issues and really dig into the data to see the impact of issues and provide fixes
  • Carrying out proactive and pre-live event and metadata monitoring checks across our product to ensure customers have the content they want when they want it
  • Proactively monitor the platform’s performance and KPIs in line with our service level agreements, using our state-of-the-art tools
  • Being the point of contact for escalating issues when necessary
  • Expand your skills and knowledge on OTT and linear delivery and other areas of the business

DAZN operates a sports streaming service that allows users to watch live and on-demand sports events from around the world. The service is accessible on various devices, providing flexibility for fans to enjoy their favorite sports at their convenience. DAZN's subscription model means users pay a monthly or annual fee for access to a wide range of sports content. What sets DAZN apart from its competitors is its focus on delivering a diverse selection of sports and its commitment to using advanced technology to enhance the viewing experience. The company's goal is to make sports content accessible to a global audience while promoting an inclusive workplace that values equality and diversity.

Company Stage

Acquired

Total Funding

$74.6M

Headquarters

London, United Kingdom

Founded

2015

Simplify Jobs

Simplify's Take

What believers are saying

  • Foxtel acquisition boosts DAZN's revenue to approximately US$6 billion.
  • DAZN's global reach supports expansion of Australian sports to new markets.
  • Growing demand for personalized sports content enhances DAZN's user engagement.

What critics are saying

  • Regulatory hurdles may delay Foxtel acquisition in Australia.
  • Increased competition from local Australian streaming services challenges DAZN's growth.
  • Free-to-view FIFA deal may strain DAZN's financial resources.

What makes DAZN unique

  • DAZN offers exclusive global streaming of FIFA Club World Cup 2025 for free.
  • Acquisition of Foxtel enhances DAZN's presence in the Australian sports market.
  • DAZN's investment in VR and AR creates unique interactive sports viewing experiences.

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