Technical Support Engineer
Updated on 4/12/2024
Cohere

501-1,000 employees

Natural language processing software
Company Overview
Cohere's mission is to build machines that understand the world, and to make them safely accessible to all.
Crypto & Web3
AI & Machine Learning
Financial Services
Education
B2B

Company Stage

Series C

Total Funding

$440M

Founded

2019

Headquarters

Toronto, Canada

Growth & Insights
Headcount

6 month growth

40%

1 year growth

219%

2 year growth

730%
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Microsoft Azure
Python
Sales
Communications
AWS
Google Cloud Platform
CategoriesNew
Customer Success & Support
Customer Support
IT & Security
IT Support
System Administration
Requirements
  • 5+ years of experience working in a customer facing support team or a technical support team
  • A background in Data and/or a good technical understanding of AI
  • Experience with cloud platforms such as Azure, AWS, or GCP, with a focus on AI/ML services
  • Experience supporting Infra with cloud-based products and API-based products
  • Experiences with Python, Intercom, and Linear are preferred
  • Proven ability to learn new technologies and tools effectively and quickly, coupled with strong problem-solving skills
  • Enthusiasm for Artificial Intelligence and Machine Learning technologies & an understanding of large language models
  • Excellent communication skills
Responsibilities
  • Provide top-tier support to our users and our customers by responding to tickets, through a variety of channels (i.e Email, Chat, Slack, Discord)
  • Be the go-to for our customers and users by investigating and solving complex (and interesting!) technical issues
  • Provide insights and timely support to our customers and users who are integrating our products into their products by deploying via our API, through a partner cloud, or on-prem
  • Solve recurring issues and enable users to better deploy our models
  • Help maintain our internal support documentation resources
  • Collaborate closely with our Sales, Product, and Engineering teams to provide feedback and identify areas where we can improve our product and services, based on your valuable customer interactions
  • Collaborate and problem solve with the other teams when more complex technical cases arise