About the team

At Zillow Home Loans, we’re at the forefront of revolutionizing the home financing experience. As part of our dynamic and fast-growing FinTech company, you’ll help reshape how consumers buy, sell, and finance homes, all while working in a collaborative and high-energy environment! We’re a team of innovators, problem solvers, and creative individuals, pushing the boundaries of the mortgage industry. If you’re looking to be part of an exciting journey and make a real impact, Zillow Home Loans is the place for you. Ready to take the leap and join our team?

About the role

As a Mortgage Loan Officer with Zillow Home Loans, we provide you leads on-demand, allowing you to focus more on your client and less on your marketing and branding. We know you’ll thrive if you put customers first and believe that outstanding customer experience is key to your success! This role reports to the Manager, Mortgage Origination.

Key Responsibilities:

• Originate mortgage loans, guiding borrowers through the process, ensuring compliance, and providing all vital documentation for underwriting, processing, and funding.

• Answer and manage company-provided incoming digital leads, delivering outstanding customer service through timely follow-up and professional, courteous correspondence.

• Manage multiple leads and loans within SLAs, ensuring timely follow-up and efficient processing while communicating effectively via phone, email, and text.

• Establish and build relationships with customers and partners, such as real estate agents, while analyzing client needs to ensure compliance and maximize customer satisfaction.

• Ensure all transactions follow applicable laws, regulations, and company guidelines.

• Maintain active licensing, complete required education/training, and stay current on regulatory changes and loan program knowledge.

• This role involves the collection, storage, and use of your voiceprints (records of speech).

• Perform other duties as assigned

This role has been designated as an office-based position. Employees must live within a reasonable commuting distance of, but not more than 75 miles from, their designated ZHL branch location. The percentage of time you will be required to work in an office each week will be designated in advance and approved by your HRBP and manager.

In addition to a competitive base pay, employees in this role are eligible for incentive compensation. Actual amounts will vary depending on experience, performance, and location.

This role has been categorized as an Office position. “Office” employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live within reasonable commuting distance of their designated ZG office. This role has been designated as an Office-based position. Employees must live within a reasonable commuting distance of, but not more than 75 miles from, their designated ZHL branch location.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $12.00 - $25.00 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base pay, employees in this role are eligible for incentive compensation and equity awards. Actual amounts will vary depending on experience, performance and location.

Who you are

You are passionate about consultative selling and building lasting client relationships, excelling in a phone-based sales environment and converting digital leads into funded loans. Highly motivated by uncapped income potential, you thrive in a competitive, fast-paced setting, consistently meeting goals and adapting quickly to new challenges.

Role Requirements:

• 1+ years of mortgage origination experience as an active NMLS Loan Originator with multiple state licenses, or a Loan Originator working under a bank license (required)

• Successfully completed the 20-hr SAFE Pre-licensing Education and passed the SAFE Mortgage Loan Originator Test - National Component with Uniform State Content (required)

• Excel in a lead-provided, phone sales environment, confidently converting leads into funded loans through clear and effective communication via phone, email, text, and other channels

• Proven track record in funding mortgage originations and consistently meeting or exceeding production targets

• In-depth knowledge of available loan programs, including FHA, VA, Conventional, ARM, Jumbo, and others, ensuring compliance with federal and state laws and regulations

• Flexible, adaptable, and quick to learn new processes, always looking for opportunities to improve

• Proficient in Microsoft Office products such as Outlook, Word, and Excel

• Associate’s or Bachelor’s degree preferred

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you’re in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, andworld-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.