Senior Manager

We are hiring a Senior Manager+ of Annotation Operations to lead and scale Frontera’s clinical annotation function. This team powers the labeling of video, audio, and text data used to train and fine-tune Frontera’s foundational and production AI models.

This is not a generic labeling operations role. Our annotations demand clinical nuance, judgment under ambiguity, and close coordination with ML and QA stakeholders. You will architect the operational backbone of this function, owning throughput, tooling, team workflows, and performance management across a distributed global team.

The ideal candidate brings deep expertise in operations, process design, and scalability. You know how to build systems that grow without breaking, balancing clarity and control with flexibility and speed. You’re a strong facilitator, a thoughtful leader, and a steady presence when ambiguity is high. You move seamlessly between strategic planning and tactical execution, and you love creating order out of complexity.

What You’ll Bring

• 5+ years of experience in operations, data labeling, content workflows, or high-throughput environments

• 2+ years of experience leading distributed teams, with a focus on performance management and coaching

• Strength in process architecture: you can design, implement, and iterate scalable systems that work

• Operational fluency: you track throughput, capacity, and QA rigorously—without micromanaging

• Exceptional problem-solving and facilitation skills; you bring teams together and build alignment

• Calm, wise leadership under pressure—able to triage issues and focus teams on what matters most

• Hands-on experience with annotation tooling (e.g., Label Studio, Scale AI, SuperAnnotate, Snorkel, etc.)

• Familiarity with inter-rater agreement / IOA frameworks (e.g., Cohen’s or Fleiss’ kappa)

• Preferred: Background in healthcare, behavioral science, or clinical research

• Bonus: Understanding of ML model development and how labeled data fuels model training

Why Join us?

At Frontera, you’ll help shape the future of pediatric behavioral health—building the data infrastructure that powers equitable, evidence-based care. We’re a mission-driven team operating at the intersection of AI and clinical care, and we’re looking for builders, leaders, and systems thinkers ready to make a real impact.