Staff Product Manager
Confirmed live in the last 24 hours
Drift

501-1,000 employees

AI-powered platform for personalized business communication
Company Overview
Drift excels in its ability to provide businesses with a comprehensive platform that integrates chat, email, and video, all powered by AI, to create personalized customer experiences at every stage of the buying journey. The company's competitive edge lies in its unique offerings such as AI-Powered Chatbots, Intel & Audiences for targeted website experiences, and Bionic Chatbots for personalized playbooks, which help businesses increase their quality pipeline, revenue, and customer retention. As one of the few unicorns led by Latino founders, Drift also stands out for its commitment to building an equitable, enduring company that is transforming the B2B buying experience.
AI & Machine Learning

Company Stage

Private

Total Funding

$107M

Founded

2015

Headquarters

Boston, Massachusetts

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

-11%

2 year growth

-9%
Locations
Cambridge, MA, USA • San Francisco, CA, USA • Tampa, FL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Marketing
Product Design
Sales
Communications
CategoriesNew
Product
Requirements
  • You have 2+ years experience building B2B SaaS products (marketing or Sales products a plus)
  • You have 4-6+ years of software product management experience
  • You are proficient at data analysis tools to derive customer insights, find opportunities for improvement, and make decisions
  • You have a working knowledge of GPT and other AI technologies, and can guide your team in how to leverage them for product improvements
  • You have excellent written and oral communication skills, and are fluent in using both data and customer feedback to make a bulletproof argument
  • You have experience presenting to executive stakeholders, participating in the sales process, and handling sensitive customer escalations
  • You are comfortable with ambiguity, making decisions quickly and autonomously, and shifting directions as needed
  • You are can take candid feedback well and are looking to grow your skill sets
  • You are an expert at gathering and synthesizing multiple perspectives, figuring out the most important thing, and driving the team and all your stakeholders to get it done
  • You are detail oriented and organized
  • Preferably have some experience in sales and/or marketing so you can deeply understand our users
  • Preferably you have some early stage startup experience and can ruthlessly prioritize to iterate quickly
Responsibilities
  • Help expand Drift's business by building new capabilities and improving existing ones to find new revenue streams, expand into new markets, and increase retention
  • Work closely with customers and prospects by joining pre- and post-sales calls to understand their problems intimately and validate potential solutions
  • Partner with product design and engineering to quickly research, design, and build features, using quick iterations and frequent validation to confidently deliver features to market
  • Become the expert for your domain, and earn trust across the company as the go-to person for answers, finding solutions (both short and long term), and getting things done
  • Own your area end-to-end - from defining and executing goals, roadmap, and features, to getting the company excited about what you're doing by training and enabling sales and customer teams, driving adoption, measuring impact, and sharing successes