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Full-Time

Product Operations Lead

Confirmed live in the last 24 hours

Stitch Fix

Stitch Fix

1,001-5,000 employees

Personalized online styling and clothing delivery

Consumer Goods
Data & Analytics

Compensation Overview

$173k - $185.5kAnnually

+ Restricted Stock Units + Medical + Dental + Vision + Other Benefits

Senior

San Francisco, CA, USA

Category
Product Operations
Product
Required Skills
Agile
Communications
Management
JIRA
Asana
SCRUM
Requirements
  • You have a bachelor's degree in a related field with 5-8 years of experience in product operations, product management, strategy operations, program management, strategy consulting, or a similar role.
  • You have demonstrated experience navigating complex business problems with the ability to identify and connect cross-functional dependencies in order to drive execution that leads to tremendous customer and financial impact.
  • You have a proven track record of managing a large-scale portfolio of projects with multi-disciplinary teams (e.g. 50+ workstreams across 10+ teams), whose success was enabled because of your unique ability to organize key data to successfully meet company wide timelines.
  • You are a strong communicator, with extensive experience influencing and distilling complex problems for different audiences, no matter the discipline or level.
  • You have experience mastering product management tools (e.g. Asana, Jira) and methodologies (e.g. Scrum, Agile).
  • You thrive working collaboratively in a fast-paced environment. You are not just comfortable with change, but you excel at creating structure amidst ambiguous situations without a playbook.
  • You are a self-motivated and proactive problem solver with a strong sense of ownership.
  • You believe in our mission of helping our clients to look, feel, and be their best selves.
Responsibilities
  • Drive OKR and Product Roadmap: Lead the development and management of OKRs and its operating cadence to align product goals with company objectives. Keep the product roadmap up-to-date, reflecting priorities and timelines.
  • Drive End-to-End Execution: Enable a portfolio of product launches from translating user insights into actionable opportunities across product teams to ensuring smooth launches, to strengthening post-launch processes and feedback loop.
  • Manage Tools and Communication Forums: Oversee the tools and platforms used by the product team to ensure effective execution, collaboration. and information flow.
  • Facilitate Cross-Functional Collaboration: Organize and lead discussions across teams and executive leadership to drive progress, enterprise visibility, and ability to make informed tradeoff decisions. Ensure dependencies are well established and enable partners with relevant and timely information and resources.
  • Track Impact: Monitor and report on the impact of product initiatives across the department.
  • Develop Business Processes at Scale: Streamline product development processes to enhance efficiency. Create and maintain product documentation standards and guides. Build and manage an internal knowledge base to support team visibility, collaboration, and learning & development. Spot opportunities to unlock engineering and product development velocity. Find ways to automate or simplify.
  • Partner with Tech Leadership Team: Identify team, organizational, and continuous education opportunities. Support onsite planning. Drive special projects to identify and execute new opportunities and technologies.

Stitch Fix provides a personalized online styling service that uses data and algorithms to curate fashion selections for clients. Customers fill out a style profile detailing their size, preferences, and budget, and then receive a selection of clothing items shipped to their home for convenient try-on. Unlike traditional retailers, Stitch Fix combines a subscription model with direct sales, allowing clients to pay only for what they keep. The company's goal is to simplify the shopping experience while expanding its services and reach.

Company Stage

Series C

Total Funding

$81.3M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-6%

2 year growth

-15%
Simplify Jobs

Simplify's Take

What believers are saying

  • The company's focus on personalized styling and convenience appeals to high-value customers, potentially driving higher revenue per client.
  • Recent leadership appointments, including a new Chief People Officer, indicate a strong commitment to organizational transformation and employee engagement.
  • Innovative partnerships, such as the collaboration with Spotify for Style Tune Ups, showcase Stitch Fix's ability to integrate fashion with other lifestyle elements, enhancing its market appeal.

What critics are saying

  • A 16% year-over-year decline in net revenue and a 6% decrease in active clients highlight potential challenges in maintaining customer engagement and growth.
  • The need to continually innovate and personalize experiences requires significant investment in technology and talent, which could strain resources.

What makes Stitch Fix unique

  • Stitch Fix leverages advanced data algorithms and a team of stylists to offer highly personalized fashion recommendations, setting it apart from traditional retail models.
  • The combination of a subscription-based service with direct sales provides a unique business model that balances recurring revenue with flexibility for the customer.
  • Stitch Fix's extensive customer insights allow it to tailor experiences more precisely than many competitors, enhancing customer satisfaction and loyalty.