Director of Programs

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.

PRIMARY PURPOSE

Contribute to achieving Parkland Health goals as it pertains to the assigned program priority. Assist in identifying the required framework and build the infrastructure to support an effective and efficient program service line across Parkland Health and Dallas County. As part, develop and coordinate health professional training, patient education programs and community outreach activity optimize program effectiveness. Manage staff as assigned.

MINIMUM SPECIFICATIONS

Education: Must have a Master's degree in Nursing, Business Administration, Health Administration or related field.

Experience: Must have 8+ years of professional experience in Transplant Services and Peritoneal Dialysis operations and/or assigned program.

Skills or Special Abilities

- Thorough awareness of the Scope of Practice, Standards of Practice, and Standards of the program.

- Knowledge and experience dealing with program oversight programs and data management platforms. Maintenance of accreditation and specialty certification for area of specialty.

- Proficiency, creativity and innovation in establishing and evaluating program process and outcome measures, with alignment to both organizational and programmatic mission and vision.

- Demonstrate the ability to execute on operational deliverables of goals and provide ongoing updates of improvements.

- Demonstrate the ability to manage multiple operational teams for the delivery of clinical programs, with a focus on operationalizing strategy within the assigned program.

- Demonstrate effective verbal and written communication skills in working with a diverse population of physicians, nurses, and business support staff. Must partner with designated service line leadership.

- Communicates and conducts briefings with senior or executive leadership regarding ongoing operations and strategic initiatives.

- Must have effective leadership skills and be capable of motivating, recruiting and educating staff through program adaptations.

- Provides exceptional customer experience through an atmosphere of respect and courtesy, listening and responding, and providing clear expectations.

- Proficient in developing and sustaining collaborative partnerships, through effective community engagement strategies.

- Must demonstrate person-centered/person valued behaviors.

- Demonstrate knowledge and skill in resource management including fiscal management to include grants, if applicable, budget and personnel practices.

- Superior writing skills to compose grant proposals, course outlines, manuals and reports.

- Demonstrate a working knowledge of personal computer operations and the ability to use word processing, spreadsheet, and database software in a Windows environment.

Responsibilities

1. In collaboration with the Program Medical Director, responsible for effective and efficient operations in the assigned program. Ensures the effective integration of strategy and operations achieving the defined key service line goals and objectives to enhance delivery to patients in the continuum of care. Develops and leads key service line initiatives across Parkland Health. Evaluates clinical and financial program outcomes to include program grants, if applicable.
2. In collaboration with the Program Medical Director and Parkland Health leaders, engages stakeholders to implement clinical best practice guidelines with standardized documentation. Actively works to enhance the relationship with outside partners to better align quality of care and financial incentives.
3. Develops and implements program strategies that will provide an exceptional person-centered experience through a seamless care delivery system and innovative care models to improve quality outcomes, reduce unnecessary clinical variations, improve coordination across the continuum and help implement care consistent with state and national clinical guidelines.
4. Fosters collaboration and communication strategies throughout Parkland Health by engaging stakeholders including executive leadership, providers, staff and community members through the formation of strategic alliances and development of effective communication pathways.
5. Standardizes processes and makes them reliable, measurable, sustainable and easy for staff and patients. Improves and provides timely access to care. Decreases emergency department and inpatient visits for managed patients using evidenced based intervention.
6. In collaboration with Parkland Health committees and Co-Chair, responsible for programs obtaining and sustaining accreditation, recognition by necessary agencies and commissions.
7. Co-facilitates multi-disciplinary meetings with the assigned program triad to include the director of nursing and program medical director.
8. In collaboration with Parkland Health leadership, participates in the quality practice Initiatives and other necessary certifications and credentialing.
9.  In collaboration with Parkland Health leadership, ensures participation in Centers of Medicaid Medicare Innovation¿s programs and any other alternative payment models that may help drive improved patient engagement and access to care.
10. Assists in identifying and harnessing collaborative community partnerships to enhance patient engagement with disease management and access to needed community resources and supports, as appropriate.
11. Represents Parkland in national and local organizations, initiatives, and conferences pertaining to assigned program to optimize professional excellence, networking, partnerships and awareness of patient and professional initiatives within Parkland.

Job Accountabilities

1. Identifies and analyzes the design of jobs, work processes, work flows, etc. for the area and implements appropriate changes to improve effectiveness, productivity, and efficiency that support the overall goals of the department and Parkland.
2. Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
3. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.
4. Develops and monitors annual budgets that ensure the department has the necessary funds to carry out the goals and objectives that have been established for the department.
5. Develops, implements, monitors, and revises annual goals and objectives for the department that support the missions and objectives of Parkland.
6. Selects, trains, schedules, motivates, supervises, and evaluates employees making recommendations for disciplinary actions up to and including termination, to ensure maximum utilization of individual and group capabilities. Ensures that assigned employees receive opportunities to further their knowledge.

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Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees’ wellness, Parkland Health is a tobacco and smoke-free campus.