Oracle Associate Service Engineer I

Job Description

Purpose of the role

To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure.  Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. 

Accountabilities

• Build Engineering:  Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements.
• Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution.
• Automation:  Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines.
• Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access.
• Teamwork:  Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach.
• Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth.

Analyst Expectations

• To meet the needs of stakeholders/ customers through specialist advice and support
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team
• They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
• Make judgements based on practise and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Oracle Associate Service Engineer I at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences.

To be successful as a Oracle Associate Service Engineer I you should have experience with:

• Proven experience as a Oracle Database Administrator, with a focus on Oracle and similar database technologies such as PostgreSQL or MS-SQL.
• Proven track record of executing SRE practices across large organizations or complex teams.
• Expert-level knowledge of telemetry, monitoring, and platform observability tooling (e.g., ESAAS) with experience in customizing and scaling these solutions.
• Experience in implementing modern DevOps and SRE practices in enterprise environments.
• Experience with DevOps automation tools such as Code versioning (git), JIRA, Ansible, Containers and Kubernetes (OpenShift), database CI/CD tools and their implementation.
• Proven experience in executing database migration strategies at enterprise-scale.
• Proven collaboration skills with executives and cross-functional teams.
• Experience working with large, distributed, high-performance, high-availability databases with 24/7 uptime.
• Professional knowledge of database administration on Oracle.
• Experience in multiple versions of Oracle – 11g, 12c, 19c.
• Professional knowledge of RMAN, Dataguard, Database Performance Tuning, OEM, plus third-party products such as Imperva.
• Understand and meet the scale, capacity, security, performance attributes, and requirements of the service and technology stack.
• Responsible for debugging the code in case any bug is reported in the Oracle product and fixing the infrastructure/database related issues.
• Hands-on as DevOps on Ansible, Python, PL SQL coding.
• Focus on resilience, scaling, reliability, uptime, and robustness.
• Strong technical skills in areas such as Oracle system administration, networking, cloud infrastructure, automation, and monitoring tools.
• Expert knowledge of Real Application Cluster with Maximum Availability setup.
• Must exhibit proficiency in solving database contention, Performance Tuning problems (Slow sql response, slow database responce etc).
• Database, RAC, OEM, OID installation, configuration and integration.
• Database Upgrade, Migration with ZDLR and Patching.
• Expertize in Goldengate configuration, troubleshooting.
• Database Security policies, fine grained auditing.
• Must have experience as Production support Oracle Database Administrator - strong experience in handling large, high volume and high criticality environments.
• Demonstrate profieciency in performance tuning including both query and database optimization.
• Knowledge of the ITIL framework, vocabulary and best practices.
• Excellent spoken and written English communication skills.

Some other highly valued skills may include:

• Working experience in a financial environment.
• Cloud experience (AWS, Azure, GCP).
• Oracle Certified Performance Tuning Expert – Oracle 19c, 12c or 11g.
• Oracle Certified Maximum Availability Expert – Oracle 19c, 12c or 11g.
• Experience of working in a highly regulated environment and the associated processes and tools.
• Proficient in system configuration management tools such as Chef, Ansible for database server configurations.
• Proficient with scripting languages (e.g. PowerShell, Python, Bash) for automation/migration tasks.
• AWS Certified Database – Specialty certification is a plus.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. 

This role is based in Pune.