Practice Manager

Thank you for considering a career at Roper St. Francis Healthcare!

Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

Addresses: 16 Windermere Blvd, Charleston, SC and 615 Wesley Drive, Suite 120, Charleston

Schedule: Exempt - Monday-Friday; 8AM -5PM

Reports to: Regional Practice Administrator/Director

# of Direct Reports: Varies

Primary Function/General Purpose of Position

The Practice Manager anticipates, plans, organizes and directs the operations of one or more physician practices which includes, but is not limited to, supporting providers and managing employees  to ensure the highest quality care and services are provided to patients. The practice manager is also responsible for achieving the annual operational and financial goals of the practice.  In addition, this position has oversight of the practice lead and employees to ensure efficient operations and workflows for patients, providers, and employees through the application of standardized processes and best practices.  

Essential Job Functions

• Serves as a role model to set the standards of behavior, professionalism, and outstanding customer services in all relationships with internal and external customers.

• Manage day-to-day operations of the practice, including staff and provider schedules, performance management, and ensure timely communication with team members. 

• Facilitates troubleshooting and follow up to ensure effective provider, staff, customer and peer relationships.

• Adheres to the established controls of quality, compliance and risk standards for the day-to-day operations of the physician practice(s).  This includes management of supply chain activities including the ordering of supplies and maintaining inventory, while adhering to departmental budgets, as well as processing all invoices and bills for the office.

• Functions as a key liaison for all new provider integration activities for the practice(s).  Assists in the transition process for onboarding new physicians and APCs.

• Manages all revenue cycle processes, including but not limited to registration workflows, work queues, copays, daily cash drawer, bank deposits, and coding compliance. 

• Reviews applicable practice data and identifies variances.  Analyze financial and billing reports to assist with decision-making and reporting.  Participates in planning and budgeting preparation and analysis. 

• Meets with Practice Administrator and medical group/market leadership leadership as appropriate to review  trends and develop/adjust strategic priorities. 

• Coordinates support functions to ensure compliance with Joint Commission, where applicable, and other required regulatory agencies. 

• Handles personnel functions, in collaboration with HR as appropriate, which includes check ins, evaluations etc.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

BLS Basic Life Support – American Heart Association (within 90 days of hire) (Preferred) (Required if performing clinical functions)

Education

High school diploma (required)

Bachelor’s degree (preferred)

Work Experience

4 years of recent experience in healthcare (required)

2 years of supervisory experience (required)

Training

N/A

Language

N/A

Patient Population

         Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

         Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​

         Neonates (0-4 weeks)

         Infant (1-12 months)

         Pediatrics (1-12 years)

         Adolescents (13-17 years)

         Adults (18-64 years)

         Geriatrics (65 years and older)

   X     Not applicable to this position

Working Conditions

   X     Periods of high stress and fluctuating workloads may occur.

         Long-distance or air travel as needed- not to exceed 10% travel.

   X      General office environment.

         May be exposed to high noise levels and bright lights.

  X      May be exposed to physical altercations and verbal abuse.

         May be exposed to limited hazardous substances or body fluids.*

         May be required to use physical restraints.

         May be exposed to human blood and other potentially infectious materials.* 

  X      May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.

   X      May have periods of constant interruptions.

   X      Required to car travel to off-site locations, occasionally in adverse weather conditions.

        Prolonged periods of working alone.

____ Other:                                

____ Not applicable to this position                                                    

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements

Physical Demands

Frequency                                              0%                  1-33%                 34-66%                 67-100%

Lifting/ Carrying (0-50 lbs.)                                            X                                                                      

Lifting/ Carrying (50-100 lbs.)                                       x                                                                       

Push/ Pull (0-50 lbs.)                                                       x                                                                       

Push/ Pull (50-100 lbs.)                      x                                                                                                    

Stoop, Kneel                                                                      x                                                                      

Crawling                                              x                                                                                                     

Climbing                                                 x                                                                                                  

Balance                                                  x                                                                                                   

Bending                                                                               x                                                                     

Work Position

Frequency                                               0%                  1-33%                 34-66%                 67-100%

Sitting                                                                                                                   X                                     

Walking                                                                                X                                                                     

Standing                                                                              X                                                                      

Additional Physical Requirements/Hazards

Physical Requirements

         Manual dexterity (eye/hand coordination)

         Perform shift work

         Maneuver weight of patients

   X     Hear alarms/telephone/audio recordings

         Reach above shoulder

   X      Repetitive arm/hand movements

         Finger Dexterity

         Color Vision

         Acuity – far

         Acuity – near

____ Not applicable to this position     

Hazards

         Depth perception

         Use of Latex products

         Exposure to toxic/caustic/chemicals/detergents

         Exposure to moving mechanical parts

         Exposure to dust/fumes

         Exposure to potential electrical shock

         Exposure to x ray/electromagnetic energy

         Exposure to high pitched noises

         Gaseous risk exposure

         Other:                              

__X__ Not applicable to this position                                                                             

Skills

Hard/Tech/Clinical Skills:

​ Understands the business of health care

Soft/Interpersonal Skills:

Proactively manages relationships and expectations of the people we serve

Fosters an environment of innovative thinking and seeks, supports, and implements others’ ideas

Embraces change and communicates the benefits of it to others

Consistently delivers on critical goals and achieves success on priority outcomes and measures

Provides candid and constructive feedback to improve performance

Roper St. Francis Healthcare is an equal opportunity employer. 

As a Roper St. Francis Healthcare teammate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts

• Paid time off, parental and FMLA leave, and short- and long-term disability

• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

Windemere Family Medicine - RSFPP - Primary Care

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected].