Knowledge Management & Bid Specialist

We are seeking a highly organized and detail-oriented Knowledge Management & Bid Specialist to join our Operations team. This role is pivotal in ensuring that all Country-related information is accessible, accurate, and up-to-date while also supporting Sales and CSM teams in responding to client queries and RFPs. The ideal candidate will be responsible for developing a robust knowledge repository, streamlining knowledge-sharing processes, and advising on bid responses to improve operational efficiency and enhance the overall client experience.

Responsibilities

Develop and Maintain Knowledge Repositories

• Build and manage a centralized repository of HR policies, procedures, templates, best practices, and bid responses across countries.
• Ensure all documentation is updated, accurate, and easily accessible to Sales, CSM, and Ops teams.
• Standardize bid responses by developing a library of pre-approved content for quick and efficient proposal submissions.

Bid Management & Advisory Support

• Partner with the Sales team to understand client queries, draft accurate responses, and provide subject matter expertise on HR operations.
• Collaborate with Legal, Compliance, and Finance teams to ensure bid responses align with regulatory and operational standards.
• Track common queries in client queries and proactively create response templates to improve turnaround time.
• Provide insights and recommendations on pricing strategies, competitive positioning, and HR-related bid terms.

Content Creation and Curation

• Develop high-quality content such as FAQs, guides, manuals and training materials and presentations 
• Work closely with HR Ops to gather and curate relevant HR and compliance-related information.
• Ensure consistency and clarity in all client-facing documents and knowledge materials.

Data Analysis and Reporting

• Monitor and analyze usage and effectiveness of knowledge management systems.
• Generate reports and metrics to measure the impact of knowledge management initiatives and bid success rates.
• Track and evaluate win/loss rates of bids, gathering insights to refine future responses.