Student Academic Technology Support Specialist

Alice L. Walton School of Medicine (AWSOM) is seeking experienced, motivated, and dedicated leaders and educators to participate in the design and delivery of an innovative four-year medical school curriculum that engages medical students in active and novel learning.

Job Description:

Job Title: Student Academic Technology Support Specialist

Reports to: Director, Information Technology and Data Management

FLSA Classification: Exempt

Location: Bentonville, Arkansas (On-site)

Who We Are

Founded in 2021, Alice L. Walton School of Medicine (AWSOM) is a nonprofit, four-year MD program that will enhance traditional medical education with the arts, humanities, and whole health principles. The school’s culture embraces self-care to empower students to care for their own well-being as well as their patients’. The school’s state-of-the-art medical education facility is under construction in Bentonville, Arkansas on the Crystal Bridges campus, home to Crystal Bridges Museum of American Art and Heartland Whole Health Institute. The school has been granted preliminary accreditation status by the Liaison Committee on Medical Education.

About The Position

The Student Academic Technology Support Specialist is responsible for providing essential support to students and faculty in the utilization of academic technology tools and systems, with a primary emphasis on the Canvas Learning Management System (LMS). This position is crucial to ensuring that users can effectively navigate and utilize the LMS and related educational technologies to enhance learning and teaching experiences.

Essential Duties and Responsibilities

• Canvas LMS Support: Assist students and faculty with technical issues related to the Canvas LMS, including troubleshooting, user account management, and system navigation.
• Assessment Tools: Provide support for various assessment tools integrated with the LMS, such as quizzes, exams, and assignment submissions. Ensure these tools are functioning correctly and address any arising issues.
• Technical Assistance: Offer general technical support for academic technology resources, including software, hardware, and other educational tools.
• Library Technologies Support: Aid students and faculty by supporting library technologies, such as guides, remote access systems and unified search. Troubleshoot access issues and ensure seamless integration with academic systems.
• Training and Workshops: Develop and conduct training sessions and workshops to educate students and faculty on the effective use of Canvas, library technologies, and other academic technologies.
• Documentation: Create and maintain comprehensive documentation, guides, and FAQs to assist users in resolving common technical issues independently.
• Communication: Act as a liaison between students, faculty, instructional design staff, and library personnel. Communicate technical information clearly and effectively to non-technical users.
• Continuous Improvement: Stay informed about the latest developments in academic and library technology and recommend improvements to enhance the overall user experience.
• Collaborative Projects: Participate in collaborative projects aimed at improving and expanding the use of academic and library technologies within the institution.

Qualifications and Requirements

• Associate degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred.
• Five years of experience in supporting classroom or educational technologies required.
• Five years of strong technical troubleshooting skills with a focus on rapid resolution.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• A passion for assisting others and enhancing the educational experience through technology.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those required by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Physical Demands: In the work environment described, position requires sitting at a desk and utilizing a computer and a telephone for prolonged periods of time and good eye/hand coordination, bending and stretching, and physical stamina to lift and transport a minimum of 10 pounds. Visual acuity to review written materials is required for this job.

Work Environment: Work is performed full-time (Monday-Friday, 8 a.m.-5 p.m.) in a professional, climate-controlled office environment with standard office equipment, including computers, printers, and telephones. This role requires working in an open setting near colleagues. The noise level is typically low to moderate. The role also requires interaction with both the public and internal team members in a professional and courteous manner. Some local travel will be required, and a flexible schedule may be necessary to accommodate business needs, including occasional evening and weekend work hours.

Alice L. Walton School of Medicine is an equal opportunity employer. All qualified applicants will receive consideration for employment.

All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States.