What You’ll Do

Samsung Device Solutions America is seeking to fill a key Customer Quality Manager role to support Tier 1 customers for DRAM products.  This is a B2B customer facing, individual contributor role responsible for managing all aspects of customer key concerns related to Samsung DRAM manufacturing and product quality, sustaining qualification, specifications, compliance and ad hoc inquiries.

• Represent Samsung’s commitment to excellence in quality through effective customer engagement.
• Manage critical responsiveness to customer failures and facilitate FA and RCCA.
• Quality Engineering Support for Tier 1 customers and their ODMs including sustaining qualification activities
• Work with customer to develop and publish weekly reports to track RMAs, DPPM of DRAMs, Failure Analysis Turn-Around-Time, and other quality metrics.
• Support efforts to deploy Telemetry data gathering for the purpose of predictive failure analysis.
  • Integrate predictive failure data with other Quality metrics.
• Manage Product Change Notices and Firmware Change Notices for all DRAM qualified for customers’ applications.
• Quality and Problem management from Customers
  • Organize technical communication supporting and directing the problem solving in place to help set up verification procedures and conditions for the issue duplication and resolution
  • Manage rework activity when necessary
• Factory audit and Customer Satisfaction Index collection for quality & service improvement
  • Factory audit support as per customer request to get production qualified
  • Collection of customer satisfaction index for continuous quality and service improvement
• Excellent collaboration and communication skills in a global environment is a must.
  • This role requires frequent communication with customers to understand their requirements and goals and then working with Samsung’s Headquarters’ Quality team to communicate and align on these goals.

Location: Hybrid with at least 3 days in office in Bellevue, WA office location remainder of time to work remotely

Job ID: 41821

What You Bring

• Bachelors in Electrical, Computer Science or related Physical Science with 10+ years of experience or Masters in Electrical, Computer Science or related Physical Science with 8+ years of Industry Experience or PhD in Electrical, Computer Science or related Physical Science with 5+ years of Industry Experience Preferred.
• Direct experience in one or more: DRAM design, development, application, qualification or closely related skill set.
• Experience with system development process w.r.t. DRAM products.
• Two to three years of experience in a B2B customer facing role supporting highly technical content.
• Domestic and international travel to customer sites as needed.
• Knowledge of storage-based systems relevant to leading edge DRAM products and NVMe/SATA applications.
• Ten years of experience in Semiconductor Quality or Engineering role.
• Knowledge of DIMM operation or test.
• Knowledge of DRAM differences and functions.
• Experience with qualifying/validating DRAM or Flash Technology products.
• Expert with MS Word, Excel, PowerPoint, Outlook for workplace efficiency.
• You’re inclusive, adapting your style to the situation and diverse global norms of our people.
• An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
• You’re collaborative, building relationships, humbly offering support and openly welcoming approaches.
• Innovative and creative, you proactively explore new ideas and adapt quickly to change.

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