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Store Manager
Posted on 1/25/2023
Calgary, AB, Canada
Experience Level
Desired Skills
Customer Service
  • Improve the quality of the in-store customer experience by communicating and training staff on Mejuri's Steps of Selling, fostering relationships through the Mejuri Brand story
  • Provide in-store coaching to staff, working alongside them to demonstrate best practices in hosting, customer service and product knowledge
  • Champion an OMNI business mentality, continuously seeking opportunities to remove barriers to purchase and friction points for customers
  • Partner with marketing & store services team to conceptualize in-store activations, and partnerships, that speak to our community and enhance the customer experience. Host 1 event at your store per quarter
  • Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to Mejuri HQ as needed
  • Promptly respond to and escalate any customer complaints
  • Set and communicate sales and productivity goals for the team on a daily/weekly/monthly & quarterly basis. Track store's business performance at all times and achieves targets through teamwork
  • Maximize achievement of Key Performance Indicators (KPIs), by driving performance and engagement of the team
  • Develop store's business strategies and utilize Mejuri's selling techniques to contribute to overall store's business performance. Improve sales performance of the team through feedback, coaching and training. Provide solutions to close sales performance gaps
  • Drive business through clienteling, sourcing new customers, and fostering ongoing productive relationships with customers
  • Review space productivity data and take action to maximize productivity and sales performance
  • Monitor spend on controllable expenses and take action to minimize costs and increase profitability where possible
  • Ensure staff is trained with expert customer relations skills, enhanced communication techniques, and maintains advanced product knowledge
  • Gather insights from customers, communicate them to District Manager & HQ
  • Implement / Launch all in store marketing and promotional initiatives to a high standard
  • 3+ years minimum experience as a people leader in retail, sales or customer service
  • Understanding of local market and requirements relevant to new store openings
  • Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses
  • Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments
  • Demonstrated understanding of service excellence in a consumer environment
  • Excellent communication skills
  • Deep local knowledge and informed of trends in retail, you're well connected, and you know how to navigate and grow your network to get the introductions you need
  • Desire to work in a fast paced, entrepreneurial environment -you understand the importance of experimentation and iteration
Desired Qualifications
  • : you've opened a store from scratch
  • : you've worked at a start-up or fast growing company

201-500 employees