Field Service Launch Technician-IV @ Rivian

Field Service Launch Technician-IV

Central

Posted on 2/15/2023

INACTIVE

Locations

Remote • United States

Experience Level

Entry

Junior

Mid

Senior

Expert

Requirements

Automotive Technology/Technician Degree or equivalent experience
5 or more years of automotive experience
3 or more years of EV experience
Experience using a variety of test tools including a PICO-scope, PCAN, Kvaser Memorator, & breakout box
Experience in bumper-to-bumper diagnosis and repair
Hybrid repair background a plus
Strong Mechanical and Electrical diagnostics experience, including high voltage systems
Strong written and communications skills
Strong organizational skills with attention to detail
Has had experience mentoring and coaching other technicians
Ability to drive non-commercial truck and trailer
Ability to travel as needed, up to 80%or extended assignments
Must possess a valid driver's license, and have a clean driving record
Experience working in start-up environments preferred
No drug or alcohol related driving incidents in the last 3 years
No more than 1 serious moving violation in the last 3 years
Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle
Will be subject to continuous Motor Vehicle Record (MVR) monitoring
Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)
Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
Strong understanding of written and spoken English
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
Must be at least 21 years old

Responsibilities

Support set up, training, and Launch at upcoming Service Centers
Provide support to the field to support the Service organization
Support, Train, Coach, and Mentor other technicians as assigned
Able to work independently performing mobile repairs
Perform diagnosis, repairs, installations, and inspections on vehicles
Diagnose and repair moderate to complex electrical and mechanical vehicle issues
Support campaigns and containment initiatives
Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
Maintain high quality work and efficiency while working with little supervision
Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment
Follow Rivian repair procedures with efficiency without compromising quality and safety

Desired Qualifications

OEM Certified Master Technician is a plus
OEM Specific Technician Training is a plus

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

The Field Service Launch Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you’re able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.

Responsibilities

Support set up, training, and Launch at upcoming Service Centers
Provide support to the field to support the Service organization
Support, Train, Coach, and Mentor other technicians as assigned
Able to work independently performing mobile repairs
Perform diagnosis, repairs, installations, and inspections on vehicles
Diagnose and repair moderate to complex electrical and mechanical vehicle issues
Support campaigns and containment initiatives
Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
Maintain high quality work and efficiency while working with little supervision
Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment 
Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment
Follow Rivian repair procedures with efficiency without compromising quality and safety

Qualifications

Automotive Technology/Technician Degree or equivalent experience
5 or more years of automotive experience
3 or more years of EV experience
Experience using a variety of test tools including a PICO-scope, PCAN, Kvaser Memorator, & breakout box
Experience in bumper-to-bumper diagnosis and repair
Hybrid repair background a plus
OEM Certified Master Technician is a plus
OEM Specific Technician Training is a plus
Strong Mechanical and Electrical diagnostics experience, including high voltage systems
Strong written and communications skills
Strong organizational skills with attention to detail
Has had experience mentoring and coaching other technicians
Ability to drive non-commercial truck and trailer
Ability to travel as needed, up to 80%or extended assignments
Must possess a valid driver’s license, and have a clean driving record
Experience working in start-up environments preferred
No drug or alcohol related driving incidents in the last 3 years
No more than 1 serious moving violation in the last 3 years
Must have a valid driver’s license in the state of residence that you will be driving/operating a vehicle
Will be subject to continuous Motor Vehicle Record (MVR) monitoring
Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)
Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
Strong understanding of written and spoken English
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
Must be at least 21 years old

Salary Range/Hourly Rate: $40 - $47 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

#LI-Remote

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.

10,001+ employees

Website

Electric vehicles manufacturer

Automotive

Company Overview

Rivian is on a mission to keep the world adventurous forever. The company believes there is a more responsible way to explore the world and is determined to make the transition to sustainable transportation an exciting one. Rivian designed their emissions-free Electric Adventure Vehicles to challenge what's possible.

Benefits

Ownership for All: We offer every employee the opportunity to own Rivian stock through equity programs, supporting their financial wellness.
Mental and Emotional Wellness: We provide employees and their families access to mental wellness platforms and our Employees Assistance Program
Fertility and Family Planning: We support diverse family-building journeys, providing employees with benefits such as paid parental leave and financial support for adoption, fertility treatments or surrogacy.
Competitive Compensation: We offer competitive compensation packages driven by mutual investment in our long-term growth and success.
Career Development: We enable all employees to own their development. Continuous learning opportunities and tuition reimbursement help drive performance, boost engagement and develop future leaders.
Transgender Benefits: In alignment with WPATH guidelines, our 2022 plans provide coverage toward medical, pharmacy and cosmetic needs.

Company Core Values

A diverse workforce
Embracing active allyship
Purpose-driven partnerships
Supporting our team