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Field Applications Scientist, Chicago
Posted on 2/1/2022
INACTIVE
Locations
Chicago, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Product Design
Sales
Requirements
  • M.S. or Ph.D. (preferred) in a scientific discipline or equivalent experience as a Field Application Scientist with exposure to biological applications
  • Willingness and ability to travel up to 50-70%, both domestically and internationally
  • Familiarity with cell/tissue culture, cell-based assays, and microscopy platforms; experience in modern molecular and cell biology techniques desired
  • Three or more years of experience supporting customers in a commercial environment or experience training or leading in a laboratory or academic setting
  • Aptitude for understanding, communicating, and training scientific concepts, applications and methods
  • Highly motivated with strong problem-solving ability, strong organizational skills, and excellent verbal and written communications skill
  • Clear vision of and commitment to providing outstanding customer service
  • Self-motivated, willingness to take initiative to identify opportunities for improvement and take action
Responsibilities
  • Support users by providing technical and scientific assistance for their workflows
  • Leverage strong structured problem-solving skills to identify and resolve customer needs
  • Provide voice of customer to internal development teams in product design, implementation and development areas, identify training and documentation gaps
  • Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships
  • Improve customer satisfaction and retention through continuing education on optimization and utilization by customer
  • Work with the internal BLI Team to develop troubleshooting, training and workflows demonstrating use, service, qualification, and installation of new products
  • Author, edit, and review technical documentation in conjunction with Technical writers, and contribute to the development and refinement of support processes and tools
  • Communicate with Account Mangers and sales team to ensure all business needs are met
Berkeley Lights

201-500 employees

Cell-based therapy
Company Overview
Berkeley Lights' mission is to accelerate the use of cell-based products by providing researchers access to the Berkeley Lights Platform to find the best cells in a fraction of the time and at a fraction of the cost of traditional methods. The company is building a bio-focused research platform.
Benefits
  • Generous benefits package
  • Catered lunch every day!
  • Breakfast and snack foods
  • Workout classes with professional trainer
  • Sit/stand desks
  • Company social events
  • Referral bonus program
  • Paid parking
  • Free Shuttles from Bart and Walking Distance from Amtrak
Company Values
  • Drive
  • Intelligence
  • Humility
  • A strong desire to make a big difference in the world