Chief Operating Officer

Portsmouth, NH

OVERVIEW:

At Optima Dermatology, our mission to revolutionize skin care is made possible by our world-class team that is inspired to set the new standard in dermatology. Our team is creating access to world-class dermatology care in underserved markets and is committed to treating every patient as we would want our friends and family to be treated. We are growing rapidly and looking for key team members who believe in our mission and want to make a difference in the lives of our patients. We foster a collaborative environment that is fun and hardworking and promise you will work alongside amazing colleagues you are proud to call your teammates.

Optima Dermatology has quickly grown to 19 locations and 52 providers in Indiana, Ohio, New Hampshire, and Maine. Optima offers a complete menu of services under one roof, including general dermatology, Mohs surgery, cosmetics & aesthetic services, pathology, and clinical trials. Unlike most dermatology practices, Optima’s strategy is based on a de novo approach, opening net new practices within markets that have limited access to dermatological services.

Optima has launched an ambitious growth plan, focused on opening between 5-8 new de-novo practices per year over the next decade in Ohio, Indiana, New Hampshire and Maine due to the attractive supply / demand characteristics in these states.

Optima achieves industry-leading quality of care and patient experience (95+ average NPS), and our mature practices achieve 80%+ returning patients, stable top-line organic growth, and industry-leading clinic-level EBITDA margins.

Optima is backed by Alpine Investors, a people-driven private equity firm committed to building enduring companies by working with, learning from, and developing exceptional people.

POSITION SUMMARY:

The COO will manage and drive all aspects of operational excellence for Optima’s practices. Reporting directly to the President, the COO will be instrumental in scaling Optima’s platform to achieve the company’s goal of building the best dermatology group in the country.

The ideal candidate has experience in managing operations, ideally in a multi-site healthcare setting, with core strengths in project management, KPI development and oversight, and executing on new operational initiatives. This individual is a natural leader who can inspire followership and has experience in client services. The COO will oversee Optima’s North Star Metric focused on building the platform of choice for dermatology providers, as measured by provider eNPS. The COO will also be expected to personally build and maintain strong relationships with the provider team.

The COO will work closely with Optima’s Regional Manager team, who will report directly to the COO, as will the Director of Training and Compliance. The COO will also oversee Optima’s Clinical Trials business and Human Resources department, with Directors in both areas serving as direct reports to the COO.

The opportunity is based in Portsmouth, NH with an expectation of ~20% travel to the practices across all 4 states.

KEY RESPONSIBILITIES:

• Create a lean, technology-enabled, operations team capable of managing >50 dermatology practices focused on delivering highly impactful operational initiatives in service of achieving target mature state clinical EBITDA margins.
• Lead Optima’s North Star Metric, as measured by provider eNPS, by building best in class in operational capabilities in line with provider needs and establishing enduring relationships with the provider team.
• Implement industry leading training program for all clinical roles at Optima. Ensure that Optima maintains its position as a leader in clinical care and patient experience, with patient NPS remaining at 95+.
• Support launch of 5+ de novo practices per year.
• Advance Optima’s Physician Leadership Council with focus on driving greater consistency across the provider team.
• Provide oversight of Human Resources department with focus on building highly scalable systems.
• Support employee engagement efforts, particularly in the practices, with focus on achieving eNPS of 40+.\

QUALIFICATIONS: 

• Experience driving cross-functional operational change based on customer feedback.
• Ability to implement and manage according to key metrics.
• Managed teams at scale and complex organizations.
• Significant project management experience.
• Excellent communication skills and ability to influence thinking of sophisticated physician partners.
• Customer-services orientation (although technically our employees, physicians are treated like customers).
• Ability to hire “A” talent and retain employees. Maintains engagement and NPS.
• Healthcare experience strongly preferred, ideally in a multi-site provider-based model.

PERSONAL ATTRIBUTES:

• Metrics driven with strong ability to strategically determine what measures are most important.
• Execution orientation; ability to launch and drive change across portfolio of clinics.
• Highly organized; strong system for tracking requests and managing complex projects.
• Strong emotional intelligence, adversity quotient, and growth mindset.
• Builds followership and inspires growth.
• Self-starter who is comfortable working with degree of autonomy.