Front Office Supervisor

Job Description

We currently have an opportunity for Front Office Superstar to join our fun and highly performing Front Office team as Full-Time Front Office Supervisor. As a Front Office Supervisor, you will work closely with our Guest Service All Rounders and Assistant Managers in supervising the day to day operations of the Front Office team including but not limited to onboarding and training of new Guest Services Agents and Swiss Service Agents.

Reporting to the Front Office Manager, you will be the Hotel representative on shift and lead the day to day operations of the hotel across Front Office. Duties include but not limited to:

• Assist the Front Office Management in overseeing the efficient running of the Front Office Department, including operations and employees.

• Along with the FO leadership team, drive Front Office projects and departmental KPIs.

• Lead by example in all areas.

• Resolve complaints and challenges presented.

• Provide guidance, support training and leadership to all employees.

• Always remain professional in attitude, manner and presentation providing Guests with a 5 star Heart Felt Service.

This role falls under HIGA Level 5, with the following rates: Monday to Friday $31.30, Saturday $39.13 and Sunday $46.95.

Qualifications

To be successful on this role, you will possess the following skills and experiences: 

• Minimum 2 years working in front office.

• Strong leadership qualities.

• Proficient with software programs such as Microsoft Word, Excel, Outlook and OPERA PMS or OPERA Cloud.

• Ability to focus on multiple tasks in a busy environment.

• Effective problem solving/decision making abilities.

• Excellent verbal and written English communication skills.

• High standard of personal presentation and professionalism. 

• Confident in conflict resolution and complaints handling.

• Full work rights in Australia.

Additional Information

Why work for Accor?

• Exclusive Heartist benefits, including worldwide hotel discounts.
• Career development with one of the world’s leading hospitality groups.
• Opportunities to grow within your property and across Accor’s global network!