Customer Support Assistant

Job Description

Job Description

We are looking for a detail-oriented and friendly Customer Support Assistant to join our team in Houston, TX. In this role, you will be responsible for providing excellent customer service, handling inquiries, and resolving issues in a timely and professional manner. You will play a key role in ensuring a positive experience for our clients while supporting daily operations.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat

• Resolve product or service problems by clarifying the customer's complaint and determining the cause

• Provide accurate, valid, and complete information to customers

• Follow up with customers to ensure satisfaction

• Maintain customer records by updating account information

• Work closely with other departments to ensure client needs are met

• Perform administrative tasks and assist with daily office operations

Qualifications

Qualifications

• High school diploma or equivalent; associate degree preferred

• Previous experience in customer service or a similar role is a plus

• Excellent communication and problem-solving skills

• Strong organizational abilities and attention to detail

• Ability to multitask and prioritize responsibilities

• Proficiency in Microsoft Office and basic computer skills