Full-Time

Manager – Technical Support Specialist L2

Updated on 5/7/2024

PatientPoint

PatientPoint

501-1,000 employees

Provides patient engagement platforms for healthcare


Mid

Tampa, FL, USA

Required Skills
Customer Service
Requirements
  • High school diploma (or equivalent); Bachelor’s degree preferred
  • 2+ years management experience
  • 3+ years in a technical support role
  • Proven track record of 3-5 years in a technical support or customer service role
  • Experience meeting Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
  • Proficiency in developing comprehensive documentation for customer interactions
  • Willingness to travel as needed
Responsibilities
  • Lead an enthusiastic team of Technical Support Specialists in achieving the health of the network of digital devices
  • Achieve and exceed set KPI's and SLA's and coach accordingly
  • Efficiently respond to practice and partner escalations; collaborate with appropriate service resources for timely resolution
  • Develop ongoing process documentation and train as needed
  • Collaborate cross-functionally with other leaders for Enterprise-wide improvements and process enhancements

Join a company that truly impacts the healthcare sector by enhancing interactions between doctors and patients. PatientPoint leverages advanced technology to tailor health experiences across various care settings, positively affecting around 750 million patient visits each year. Working here offers the chance to be part of a supportive team dedicated to improving healthcare delivery and patient outcomes through innovative remote care management technologies.

Company Stage

Series C

Total Funding

$140M

Headquarters

Cincinnati, Ohio

Founded

1987

Growth & Insights
Headcount

6 month growth

2%

1 year growth

12%

2 year growth

41%