Full-Time

Enterprise Customer Success Manager

Posted on 2/24/2023

LinkSquares

LinkSquares

201-500 employees

AI-powered contract lifecycle management platform

AI & Machine Learning

Junior, Mid, Senior

Dorchester, Boston, MA, USA

Requirements
  • Ideal candidates will have experience working in a client-facing role with enterprise customers at a B2B SaaS company, genuine passion for customer success, and openly embrace challenges and change in an extremely fast paced environment
Responsibilities
  • An Enterprise Customer Success Manager (CSM) will ascertain customer goals and collaborate on customized strategic plans to drive business value through the LinkSquares platform. Enterprise CSM's will engage customers via strategy calls and emails, securing buy-in for growth and resolving inquiries by aligning customers with the appropriate internal and external resources. You will serve as the primary point of contact throughout the customer lifecycle, developing relationships with key stakeholders and maintaining a focus on driving business value from onboarding through renewal
  • The CSM will play a critical role in achieving LinkSquares' revenue growth goals, ensuring we successfully retain and expand our existing customer base. The Enterprise CSM will have ownership over renewals of his or her accounts while also proactively identifying upsell and cross-sell opportunities by introducing new products and features that will drive additional value for our customers

LinkSquares offers an AI-powered Contract Lifecycle Management (CLM) platform with integrations to major tools such as Salesforce, Adobe Sign, DocuSign, and Microsoft Word. The platform provides AI solutions for crisis management, contract review, and data privacy.

Company Stage

Series C

Total Funding

$161.5M

Headquarters

Boston, Massachusetts

Founded

2015

Growth & Insights
Headcount

6 month growth

-20%

1 year growth

-32%

2 year growth

0%

Benefits

Stock options

Medical and dental plans with flex spending and dependent care

Matching 401k plan

Unlimited vacation

Health & wellness programs

Paid parental leave

INACTIVE