Notable is the leading intelligent automation company for healthcare. Customers use Notable to drive patient acquisition, retention, and reimbursement, scaling growth without hiring more staff. We don’t just make software. We are on a mission to fix the broken U.S. healthcare system by helping to eliminate the massive administrative burden that is placed on our nation’s healthcare staff. We hire people from diverse backgrounds and are always looking for employees who bring fresh ideas to our space. Passion is paramount, and at Notable, you will get to work with other talented people who aim to set the new standard for innovation in healthcare.

As a Delivery Enablement Lead at Notable, you will lead the creation and delivery of “customer success” training and provide ongoing support to Partnership Delivery Managers (PDMs).  This will amplify our ability to ensure customers acknowledge value delivery, are excited to be references and engage in upsell opportunities. You also institutionalize mechanisms to ensure training is effective. To be successful in this role, you’ll need to be someone with a dedicated mindset towards making things happen. You can understand the big picture, take ownership, and tackle problems wherever they arise.

You will...

• Lead Partnership Delivery Managers training and onboarding on strong end-to-end partnership management skills from kickoff through go live and ongoing value realization & expansion phases

• Prepare PDMs for tough customer situations through role playing, e.g., commercial questions, expectation-setting, executive stakeholder meetings, termination risk, and service escalations

• Track progress of current trainings and build new ones from scratch

• Listen to internal & external Gong calls and provide feedback to PDMs and their managers

• Provide customer meeting presentation support to PDMs:

  • Initiate preparation for executive meetings well in advance

  • Upgrade written communications to resonate with executives

  • Analyze performance data and visualize to tell a compelling value story

  • Ensure latest sales collateral is being used with customers

You’re a great fit for our team because...

• Have 4+ years of enablement experience with Sales or Customer Success

• Understand customers needs and have experience translating them into trainings

• Can build programs and trainings from scratch

• Are organized and have a strong attention to detail 

• Are passionate about supporting and transforming customers’ experience

• Enjoy working cross functionally and building scalable systems