Full-Time

Personal Banking Associate Trainee

Posted on 2/4/2025

TD Bank

TD Bank

10,001+ employees

Offers banking and financial services

Fintech
Financial Services

Compensation Overview

CA$43.9k - CA$58.6kAnnually

Entry, Junior

Winnipeg, MB, Canada

Category
Commercial Banking
Finance & Banking
Required Skills
Word/Pages/Docs
Excel/Numbers/Sheets

You match the following TD Bank's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • High School diploma and/or 1+ years of relevant experience
  • Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months
  • Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
  • Knowledge of banking solutions and processes to advise customers
  • A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills
  • A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities
  • A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner
Responsibilities
  • Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
  • Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
  • Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
  • Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
  • Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
  • Participate in the timely and accurate completion of business processes and procedures
  • Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
  • Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives
Desired Qualifications
  • Post-Secondary or Undergraduate degree (in related field) preferred

TD Bank offers a variety of banking services for individuals, businesses, and corporations, primarily in North America. Its main services include personal banking, business banking, and wealth management, which encompass checking and savings accounts, credit cards, loans, mortgages, and investment products. The bank provides digital banking solutions that enable clients to manage their finances through online platforms and mobile applications, featuring services like bill pay, mobile deposits, money transfers, and card management. Unlike many competitors, TD Bank focuses on a broad range of services catering to both everyday consumers and large enterprises. The goal of TD Bank is to provide accessible and comprehensive financial services to meet the diverse needs of its clients.

Company Size

10,001+

Company Stage

IPO

Total Funding

N/A

Headquarters

Toronto, Canada

Founded

1955

Simplify Jobs

Simplify's Take

What believers are saying

  • Digital banking adoption is driving demand for enhanced mobile banking features.
  • Open banking allows TD Bank to collaborate with fintech for personalized services.
  • Sustainability trends support TD Bank's focus on green finance initiatives.

What critics are saying

  • Competition from fintechs pressures TD Bank to innovate rapidly.
  • Rising interest rates may reduce demand for new home loans.
  • Remote work trends could impact TD Bank's commercial real estate investments.

What makes TD Bank unique

  • TD Bank is leveraging AI for advanced fraud detection and prevention.
  • The bank is integrating ESG criteria into its lending and investment decisions.
  • TD Bank is exploring blockchain for cross-border transaction efficiency.

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Benefits

Health Insurance

Paid Vacation

Flexible Work Hours

Professional Development Budget

Mental Health Support

Wellness Program

Performance Bonus

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