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Full-Time

Customer Success Manager

Posted on 7/4/2024

PocketHealth

PocketHealth

51-200 employees

Cloud platform for medical imaging records

Data & Analytics

Mid

Canada

Category
Customer Success
Customer Success & Support
Field Sales
Strategic Account Management
Sales & Account Management
Requirements
  • Existing experience as a CSM or similar
  • Education in & passion for healthcare
  • Stellar relationship building skills
  • Driver’s license and passport
  • Organizational skills
  • Ownership and delivering value
  • Track record of building relationships
  • Comfortable demoing and training stakeholders
  • Creativity and innovation
Responsibilities
  • Own, manage and grow a dedicated book of business
  • Develop opportunities for cross-selling and up-selling
  • Guide partners toward growth solutions
  • Hold periodic business reviews and site visits
  • Build strong relationships with key stakeholders
  • Present tailored demos & training
  • Meet quarterly revenue growth metrics
  • Work cross-functionally with internal teams

PocketHealth is a leading provider of a patient-centric cloud platform designed to enhance accessibility to medical imaging records. It supports seamless electronic sharing among 500+ hospitals and imaging clinics in North America. This focus on secure, unified image management demonstrates a commitment to integrating advanced technology with healthcare delivery, making it an ideal workplace for professionals who are passionate about leveraging technology to improve patient outcomes and operational efficiency in the healthcare sector.

Company Stage

Series B

Total Funding

$55.6M

Headquarters

Toronto, Canada

Founded

2016

Growth & Insights
Headcount

6 month growth

8%

1 year growth

12%

2 year growth

64%