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Senior Manager
Customer Success, Mid-Market
Posted on 11/12/2022
INACTIVE
Locations
Denver, CO, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Marketing
Sales
Salesforce
Requirements
  • 10+ years of work experience in Mid-Market/Enterprise B2B SaaS environment
  • 10+ years of Enterprise B2B SaaS platform Customer Success, Account Management, Sales or consulting experience
  • 10+ years managing & owning accountability for large Enterprise & Strategic-level B2B SaaS customers
  • 5+ years Salesforce platform power user, Salesforce Admin, or moderate configuration skills
  • Experience working with key stakeholders in insurance, financial services, compliance, or legal industries
  • Natural problem-solver: comfortable with complexity and ambiguity; able to both delve into the details and operational tactics, and engage meaningfully on the big picture or overall strategy
  • Highly effective communicator: Ability to translate and convey complex and technical solutions to our customers while defining customer needs and goals to our internal teams like Product, Marketing, Support, etc
  • Proactive and passionate: independently solving conceptual problems, and delivering results in challenging situations
  • High-energy, team-first attitude: motivated to work collaboratively in a fast-paced, ever-changing environment to help our growing business
  • Experience managing, coaching, and training team members
  • Ability to communicate performance and constructive feedback effectively
  • Ability to synthesize and effectively communicate customer feedback, usage and general sentiment to senior leadership
Responsibilities
  • Own full customer lifecycle relationships for Customer accounts within AgentSync's culture and values - most especially, Customer Love
  • Build and cultivate deep, trusted, and transparent relationships with our customers, exceeding their expectations during every phase of the customer lifecycle
  • Collaborate closely and effectively with customers and AgentSync teams to ensure smooth customer implementations, onboarding, training, support, quarterly and annual check-in's, etc
  • Get hands-on supporting customers in the AgentSync products to help them quickly, accurately, and scalably solve their challenges
  • Deeply understand our customers' goals, ambitions, daily problems, business process improvements, and different use cases
  • Communicate clearly and accurately with internal teams regarding customer success updates, new customer requirements, progress updates, and closed-loop product feedback
  • Create and iterate on foundational best practice processes, tools, measurement, and the critical foundations of a world-class Customer Success function
  • Be a strategic “voice of the customer” thought-partner for our marketing, sales, implementation, support, product, and engineering teams to perpetually identify AgentSync product and customer experience improvements
AgentSync

201-500 employees

Insurance infrastructure & management software
Company Overview
AgentSync’s mission is to enable scaled innovation in the insurance industry by building the most modern and customer-centric technology that tackles all of the pain points associated with producer management. The company's solutions create onboarding, licensing, and appointing processes insurers, producers, and agents love while ensuring growth and compliance never compete.
Benefits
  • Health, dental & vision insurance
  • 401(k)
  • Commuter benefits
  • Unlimited PTO
  • 12 paid holidays per year
  • Team events throughout the year
  • Company provided MacBook Pro & WFH kit if you choose
  • Ability to work from home
Company Core Values
  • Customer love
  • Inspire excellence
  • Always be curious
  • Act like an owner