VP – Operations

Strategic Leadership

• Develop and execute the India strategy in alignment with Medable’s global vision and business objectives.
• Identify and drive growth opportunities within the GCC to enhance its strategic value and operational impact.
• Serve as a key voice in shaping global strategies with localized expertise and insights.
   

Operational Management & Delivery Excellence

• Oversee end-to-end service delivery across all functional areas based in India.
• Ensure the India team meets or exceeds expectations for quality, productivity, compliance, and innovation.
• Drive adoption of best practices and continuous improvement across all operational processes.
   

Talent Strategy & Development

• Lead efforts to attract, retain, and develop top-tier talent in India.
• Promote a high-performance culture anchored in Medable’s mission and values.
• Champion employee engagement through inclusive programs, leadership development, and career growth opportunities.
   

Financial Performance & Cost Optimization

• Own and manage the GCC budget, including cost controls, financial forecasting, and resource allocation.
• Ensure operational efficiency and continuous improvement to maximize ROI and profitability.
   

Stakeholder Management & Global Collaboration

• Act as the primary liaison between Medable India and global leadership teams.
• Foster strong partnerships across departments to enable seamless global operations.
• Communicate India’s contributions and needs effectively to Medable’s executive team.
   

Compliance, Risk & Regulatory Adherence

• Ensure that all operations within the GCC comply with local laws and global regulatory standards.
• Build and maintain a robust risk management framework to identify and address operational challenges.
• Lead internal compliance audits and ensure alignment with Medable’s quality and security protocols.
   

Market Expansion & Industry Engagement

• Represent Medable India in industry forums, government panels, and regulatory discussions.
• Build strategic partnerships with Indian and global stakeholders to strengthen Medable’s market presence.
• Position the India GCC as a leader in decentralized clinical trials and eCOA (electronic Clinical Outcomes Assessment).
   

Employer Branding & Workforce Development

• Drive initiatives to make Medable a recognized employer of choice in the Indian healthcare tech space.
• Develop academic and institutional partnerships to build a future-ready talent pipeline.
   

ESG and Corporate Social Responsibility (CSR)

• Align India operations with Medable’s global ESG goals.
• Design and implement CSR programs focused on digital health equity, clinical research education, and community engagement.
• Other duties as assigned.

• 15+ years of experience in operations, or general management roles, preferably within the healthcare, technology, or clinical research sectors, or a combination of education and experience.
• Demonstrated experience leading global capability centers or international teams.
• Proven success in operational excellence, talent leadership, and financial management.

• Strong understanding of India’s regulatory landscape, employment practices, and industry dynamics.
• Strategic thinking with a global mindset.
• Operational discipline and financial acumen.
• Inspirational leadership and team building.
• Executive presence with strong communication skills.
• Change management and growth orientation.

• Bachelor’s degree required
• Master’s degree (MBA or equivalent) preferred.

As required.