Guggenheim

Late-growth, mature-stage global investor

Junior Helpdesk Support - Tier 1

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeMumbai, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

Troubleshoot end-user issues quickly and efficiently.
Communicate effectively while providing customer service.
Handle escalations and document solutions accurately while following procedures.
Work effectively with global teams and cross-functional departments.
Adapt to a fast-paced, high-pressure environment with shifting priorities.
Anticipate potential problems and take preemptive action.

Responsibilities

Respond to requests for help with computers, software, and internet connections.
Fix issues with Microsoft 365, Dell computers, and video meeting equipment.
Escalate difficult problems to senior team members or outside support.
Track user requests and updates using helpdesk software.
Manage user accounts and passwords as instructed.
Help set up, maintain, and use HelpDesk & User online applications.
Record solutions and common problems for future use.
Communicate with users and provide progress updates.
Monitor systems to identify and report possible issues early.
Work with other IT team members to learn and solve more complex problems.

Position Summary

The Junior Helpdesk Support role helps employees solve basic technology problems and requests. This position is for those with up to four years of experience. The main tasks include running a service desk, setting up software, and supporting users in a professional way.

Responsibilities

Key Responsibilities:

•Respond to requests for help with computers, software, and internet connections.

•Fix issues with Microsoft 365, Dell computers, and video meeting equipment.

•Pass on difficult problems to senior team members or outside support.

•Keep track of user requests and updates using helpdesk software.

•Manage user accounts and passwords as instructed.

•Help set up, maintain, and use HelpDesk & User online applications.

•Record solutions and common problems for future use.

•Communicate clearly and politely with users, giving updates on progress.

•Help monitor systems to spot and report possible issues early.

•Work with other IT team members to learn and solve more complex problems.

Qualifications

Requirements:

Problem-Solving Skills: Ability to troubleshoot end user issues quickly and efficiently.
Customer-Centric Approach: Strong communication skills with a focus on providing exceptional customer service.
Attention to Detail: Precision in handling escalations, documenting solutions, and following procedures.
Collaboration: Ability to work effectively with global teams and cross-functional departments.
Adaptability: Comfort working in a fast-paced, high-pressure environment with shifting priorities.
Proactivity: Ability to anticipate potential problems and take preemptive action.

About the Company

Guggenheim

Late-growth, mature-stage global investor

Guggenheim provides growth capital by investing $5–$10 million in late-stage companies with 1,001–5,000 employees. It targets internationally active firms across markets including the UAE, India, Hong Kong, the UK, and major U.S. and European cities, delivering a single mid-to-large investment per deal to support expansion, with possible follow-on support. The firm focuses on a narrow band of growth-stage companies, rather than startups or very large enterprises, to balance risk and growth potential. Its goal is to help growing companies scale operations and market presence while aiming for attractive returns for its investors.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: $1.8B
Headquarters: Chicago, IL
Founded: 1999

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