Compensation Overview

$95,000 - $115,000Annually

Mid, Senior

Remote

Required Skills

NetSuite

Communications

SQL

Customer Service

Requirements

Bachelor's degree in Accounting, Information Technology, Computer Science and or an equivalent combination of work experience
5+ years of NetSuite Administrative and Development experience
NetSuite Administrator Certification
SaaS and or healthcare IT experience a plus
SmartSheets admin experience a plus
Integration experience with other CRM platforms such as ServiceNow a plus
Software or SQL programming experience and/or the ability to create and maintain NetSuite SuiteScripts
Demonstrated problem-solving mindset with strong time management and troubleshooting skills
Positive, professional, and friendly attitude, and demonstrated experience as a self-motivated member of a work team
Ability to manage multiple projects and collaborate with other team members to meet required timelines
Ability to work well in matrix organization and dealing with ambiguity
Strong broad set of computer skills and ability to interpret and communicate technical information to non-technical individuals
Effective written and oral communication skills
Superior customer service skills

Responsibilities

Thoroughly understand NetSuite system architecture, roles and permissions, workflows, functionality, processes, and customization
Possess strong business acumen with a full functional understanding of core accounting, SuiteBilling, SuiteProjects, inventory, orders to cash, and procure to pay
Understand complex and highly customized business processes and how individual scripts/workflows interact with records and transactions
Identify and implement creative problem-solving and process improvement strategies
Support, troubleshoot, and investigate issues related to NetSuite and various integrated applications, providing support for end-user issues as they arise
Evaluate, prioritize, and escalate requests to provide the largest impact across the business
Develop, document, and implement policies, procedures, and guidelines to ensure data integrity, change protocols, customization, usage, etc
Support requests for new/update/termination of users/roles, partners and associated accounts/roles, workflow design, maintenance, and troubleshooting
Support NetSuite integration project efforts and act as the liaison with NetSuite Support
Support end-user requests for new saved searches, reports, KPIs, and dashboards
Monitor daily system scripts and track performance
Provide internal, ongoing system/technical support to users, including training and maintaining proper system access for all roles
Identify, evaluate, and recommend other key technologies required to support and improve the business process centered on the NetSuite platform
Maintain up-to-date knowledge of NetSuite functionality, including new releases, customizations, and integrations
Participate in ongoing system training and lead internal training and regular information-sharing activities
Responsible for NetSuite data management, which includes governance and control, security, and integrity
Be customer service-oriented, supporting internal users

Primary.Health is powering the decentralization of care in public health. With access to easy and affordable diagnostics, we help community leaders to reduce administrative burden, automate clinical workflows, and integrate with the healthcare ecosystem. We provide program management software and program design services enabling employers, schools, and communities to remain safe and healthy. Through work with the largest, most complex organizations at the height of the pandemic, we have earned the experience and trust to provide superior diagnostic testing for flu, COVID-19, STI, HIV, RSV, and other conditions that threaten population health.

JOB TITLE: Netsuite Administrator

REPORTING TO: Head of Information Systems

JOB TYPE: Full-time

LOCATION: Remote

JOB SCOPE: Primary Diagnostics is looking to bring a Netsuite Administrator onboard to own the development and administration of the NetSuite environment for Primary Diagnostics and related subsidiaries, along with various third-party applications which have been integrated with NetSuite. This role demonstrates strong influence and communications skills to interact successfully and effectively with all stakeholders and functions as an advisor on system efficiency and effectiveness, relying on extensive business applications experience and understanding of business workflows in relation to what NetSuite is capable of in configurations. This role will be the organization’s Netsuite subject matter expert and will work closely with our Head of Information Systems, Controller and Finance team.

Major Duties

Thoroughly understand NetSuite system architecture, roles and permissions, workflows, functionality, processes, and customization
Possess strong business acumen with a full functional understanding of core accounting, SuiteBilling, SuiteProjects, inventory, orders to cash, and procure to pay
Understand complex and highly customized business processes and how individual scripts/workflows interact with records and transactions
Identify and implement creative problem-solving and process improvement strategies
Support, troubleshoot, and investigate issues related to NetSuite and various integrated applications, providing support for end-user issues as they arise
Evaluate, prioritize, and escalate requests to provide the largest impact across the business
Develop, document, and implement policies, procedures, and guidelines to ensure data integrity, change protocols, customization, usage, etc.
Support requests for new/update/termination of users/roles, partners and associated accounts/roles, workflow design, maintenance, and troubleshooting
Support NetSuite integration project efforts and act as the liaison with NetSuite Support
Support end-user requests for new saved searches, reports, KPIs, and dashboards
Monitor daily system scripts and track performance
Provide internal, ongoing system/technical support to users, including training and maintaining proper system access for all roles
Identify, evaluate, and recommend other key technologies required to support and improve the business process centered on the NetSuite platform
Maintain up-to-date knowledge of NetSuite functionality, including new releases, customizations, and integrations
Participate in ongoing system training and lead internal training and regular information-sharing activities
Responsible for NetSuite data management, which includes governance and control, security, and integrity
Be customer service-oriented, supporting internal users

Minimum Education

Bachelor’s degree in Accounting, Information Technology, Computer Science and or an equivalent combination of work experience

Qualifications

5+ years of NetSuite Administrative and Development experience
NetSuite Administrator Certification
SaaS and or healthcare IT experience a plus
SmartSheets admin experience a plus
Integration experience with other CRM platforms such as ServiceNow a plus
Software or SQL programming experience and/or the ability to create and maintain NetSuite SuiteScripts
Demonstrated problem-solving mindset with strong time management and troubleshooting skills
Positive, professional, and friendly attitude, and demonstrated experience as a self-motivated member of a work team
Ability to manage multiple projects and collaborate with other team members to meet required timelines
Ability to work well in matrix organization and dealing with ambiguity
Strong broad set of computer skills and ability to interpret and communicate technical information to non-technical individuals
Effective written and oral communication skills
Superior customer service skills

The estimated annual cash salary for this role is $95,000-$115,000. Primary.Health provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on location, individual candidate skills and qualifications, and an individual candidates experience. Primary.Health leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Primary.Health reserves the right to modify this information at any time, subject to applicable law.

Primary embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Primary.Health

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Primary.Health is a trusted leader in the decentralization of public health care, providing accessible diagnostics and automating clinical workflows to reduce administrative burdens. The company's competitive edge lies in its robust program management software and design services, which have been utilized by 10,000 sites across the U.S., administering over 13 million tests and 1.5 million vaccines. Their commitment to health equity and successful collaboration with the California Department of Health, which informed health management solutions for over 4,000 schools, further underscores their industry leadership and technical prowess.

Company Stage

N/A

Total Funding

N/A

Headquarters

San Francisco, California

Founded

2020

Growth & Insights

Headcount

6 month growth

↑ 28%

1 year growth

↑ 3%

2 year growth

↑ 43%

INACTIVE